Porsche Service Consultant

Mills Auto Group; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Porsche Charlotte Northlake in Charlotte, NC seeks a dedicated Service Consultant to bridge owners and our certified technicians with a white-glove, consultative approach. You will guide clients through maintenance, performance upgrades, and repairs, ensuring Porsche standards of performance and precision.

The role combines high-line service expertise, active listening, and clear communication to deliver exceptional owner experiences while coordinating with the service team to meet timelines and

Qualifications

• Minimum 2–3 years as a Service Advisor/Consultant in a luxury/high-line automotive brand.
• Solid understanding of automotive systems, maintenance schedules, diagnostics, and warranty procedures.
• Exceptional communication skills across verbal, written, and phone.
• Experience with automotive Dealer Management Systems; CDK preferred.
• Valid driver's license with a clean record; able to pass background checks and drug screenings.

Responsibilities

• Provide white-glove hospitality and greet Porsche owners professionally.
• Document repair notes and assess customer concerns for technicians.
• Educate clients on required and recommended services and maintenance per Porsche specs.
• Communicate upfront labor and parts costs and update customers on status.

Skills

Luxury brand experience

Technical aptitude

Communication skills

Dealer Management Systems knowledge

Tools

CDK

Job description

Porsche Charlotte Northlake

10205 Ronald Withrow Blvd, Charlotte, NC

Full Time

or

Job Summary

Porsche Charlotte Northlake is seeking a dedicated and results-driven Porsche Service Consultant to join our premier service center. As the primary bridge between Porsche owners and our certified technical team, you will deliver a white-glove, consultative ownership experience worthy of the Porsche brand.

The ideal candidate blends high-line automotive service expertise, active listening, and technical knowledge to guide clients through vehicle maintenance, performance upgrades, and repairs. You will ensure that every interaction reflects Porsche's commitment to performance, precision, and passion.

Key Responsibilities

• Deliver White-Glove Hospitality: Greet Porsche owners promptly with professionalism and enthusiasm, establishing an immediate atmosphere of luxury service.
• Active Needs Assessment: Listen to customer concerns regarding vehicle performance or symptoms and accurately document all notes on the repair order for technical review.
• Consultative Recommendations: Educate clients on required and recommended services, factory-scheduled maintenance, tire care, and performance upgrades according to Porsche specifications.
• Transparent Communication: Provide clear, upfront cost estimates for labor and genuine Porsche parts. Proactively update clients on vehicle status, completion timelines, and any necessary repair modifications.

Workflow & Departmental Collaboration

• Technician Coordination: Work closely with Porsche Certified Technicians to track vehicle progress, ensure diagnostic accuracy, and meet promised completion times.
• Quality Assurance & Verification: Review completed work orders to ensure all requested repairs and quality checks are satisfied before client delivery.
• Active RO Management: Oversee repair orders from walk-in through closure, ensuring accurate labor hour logs, parts requests, and warranty compliance.
• Courtesy Mobility Services: Assist clients with Porsche Courtesy Vehicle (loaner) agreements and valet/shuttle arrangements.

Performance & Brand Standards

• CSI Excellence: Maintain consistently high Customer Satisfaction Index scores by delivering personalized service and driving repeat loyalty.
• Continuous Product Knowledge: Stay up to date on Porsche model specifications, hybrid/EV technologies (Taycan and E-Hybrid variants), technical service bulletins, and manufacturer guidelines.

Qualifications & Requirements

• Experience: Minimum 2–3 years of experience as a Service Advisor/Consultant in a luxury or high-line automotive brand (Porsche, Audi, BMW, Mercedes-Benz, Lexus). Prior Porsche experience preferred.
• Technical Aptitude: Solid understanding of modern automotive systems, maintenance schedules, diagnostic processes, and warranty procedures.
• Communication Skills: Exceptional verbal, written, and phone communication capabilities. Ability to translate complex mechanical concepts into clear, easy-to-understand terms for clients.
• Systems Proficiency: Experience with automotive Dealer Management Systems, CDK preferred.
• Professional Licensing & Background:
  • Valid driver’s license with a clean driving record.
  • Ability to pass pre-employment background checks and drug screenings.

AI Usage Notice

This employer may use artificial intelligence ("AI") to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision‑making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application.

As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

By submitting my application, I consent to the collection, storage, and processing of my personal data for the purposes of evaluating my candidacy for employment.

Porsche Charlotte Northlake