Designer Toy Retail Specialist - Customer Experience

Pop Mart; Washington; On-site; USD 57,859,000 - 63,370,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Onboarding and product training

Career development

Collaborative team culture

Brand events

Job summary

POP MART, a leading designer toy and collectibles brand, seeks energetic Sales Associates in Tacoma, WA to deliver memorable shopping experiences. You will act as a brand ambassador, share POP MART stories and collaborations, and help customers explore Blind Boxes and MEGA Collections.

You will support daily store operations, merchandising, and inventory management while maintaining a welcoming environment that reflects POP MART’s culture and product passion.

Qualifications

• 1+ year of customer-facing retail, hospitality, entertainment, or service experience preferred.
• Passion for delivering exceptional customer service.
• Strong communication and interpersonal skills.
• Ability to engage customers from diverse backgrounds.
• Interest in collectibles, designer toys, art, anime, gaming, fashion, or pop culture is strongly preferred.
• Strong organizational skills for a fast-paced retail environment.
• Comfortable learning new technology, point-of-sale systems, and operational processes.
• Ability to work independently while contributing to a collaborative team environment.
• Bilingual or multilingual abilities are a plus.
• Must be at least 18 years of age.

Responsibilities

• Deliver an exceptional customer experience by warmly welcoming every guest and building authentic customer relationships.
• Become a brand ambassador by confidently sharing POP MART's story, artist collaborations, collectible characters, product collections, promotions, and membership program.
• Educate customers on our collectible culture, including Blind Boxes, MEGA Collections, accessories, limited editions, and new product launches.
• Drive sales by identifying customer needs, making personalized product recommendations, upselling complementary merchandise, and achieving individual and store sales goals.
• Accurately process customer purchases, returns, exchanges, and loyalty transactions using the point-of-sale system.
• Assist with receiving shipments, replenishing merchandise, organizing inventory, and maintaining stockroom accuracy.
• Maintain exceptional store presentation by ensuring cleanliness, organization, and safety throughout the sales floor and backroom.
• Support inventory accuracy through cycle counts, stock replenishment, and operational best practices.
• Collaborate with teammates to achieve daily sales goals, operational objectives, and an outstanding customer experience.
• Cross-train to support POP MART Robo Shop replenishment and inventory processes as business needs require.
• Maintain compliance with company policies, cash handling procedures, and loss prevention standards.

Skills

Customer service

Communication

Bilingual

Retail experience

Teamwork

Adaptability

Interpersonal skills

Product knowledge

Education

High school diploma

Tools

POS systems

Job description

POP MART, a leading designer toy and collectibles brand, seeks energetic Sales Associates in Tacoma, WA to deliver memorable shopping experiences. You will act as a brand ambassador, share POP MART stories and collaborations, and help customers explore Blind Boxes and MEGA Collections.

You will support daily store operations, merchandising, and inventory management while maintaining a welcoming environment that reflects POP MART’s culture and product passion.