Pool & Spa Dispatch Coordinator

Graves Pools and Spas; Myrtle Beach (SC); On-site; USD 25,000 - 39,000; Full time

Job summary

Graves Pools & Spas, a family-owned service provider in Myrtle Beach, SC, seeks a Service Dispatcher to coordinate daily pool and spa service operations on-site. The role involves scheduling technicians, prioritizing work orders, and maintaining clear communication with customers and staff.

Responsibilities include updating records, confirming appointments, monitoring routes, and resolving basic scheduling issues to support high customer satisfaction and efficient workflows.

Qualifications

• Strong customer-facing skills and a focus on courteous, solutions-oriented support.
• Clear verbal and written communication and professional phone etiquette.
• Experience with dispatching or scheduling field personnel and routes.
• Basic computer proficiency including scheduling software, email, and customer databases.
• Excellent organization, attention to detail, and ability to manage priorities in a fast-paced environment.
• Ability to work on-site with service technicians and office staff.
• Prior dispatch/field service coordination experience preferred (pool/spa or home services).
• High school diploma or equivalent; extra training in office administration is beneficial.

Responsibilities

• Coordinate daily service operations for pool and spa customers.
• Schedule and dispatch service technicians; prioritize work orders; ensure timely completion of service calls.
• Answer customer calls, gather necessary details, and communicate with customers and technicians.
• Update service records and confirm appointments; monitor technician routes.
• Resolve basic scheduling issues and support high customer satisfaction and efficient workflows.

Skills

Customer Service

Communication

Dispatching

Scheduling Software

Organization

On-site Collaboration

Education

High School Diploma

Job description

Graves Pools & Spas, a family-owned service provider in Myrtle Beach, SC, seeks a Service Dispatcher to coordinate daily pool and spa service operations on-site. The role involves scheduling technicians, prioritizing work orders, and maintaining clear communication with customers and staff.

Responsibilities include updating records, confirming appointments, monitoring routes, and resolving basic scheduling issues to support high customer satisfaction and efficient workflows.