Plumbing & HVAC Service Scheduler

Kay Plumbing; Lexington (SC); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

401(k) with matching contributions

Health insurance coverage

Paid time off

Discounts on services and bonus

Bonus opportunities

Job summary

Kay Plumbing seeks a Plumbing/HVAC Dispatcher to join our team. This full-time position focuses on delivering exceptional customer service, coordinating plumbing and HVAC services, and supporting daily operations from our Lexington, SC area location.

The role requires 2+ years in customer service, a high school diploma or GED, and solid communication and computer skills. Training on our service processes will be provided.

Qualifications

• Must have strong communication and problem-solving abilities.
• Proficient with basic computer tasks and CRM/databases.
• Detail-oriented, organized, and a team player.

Responsibilities

• Serve as the main point of contact for clients, handling inquiries, scheduling services, and ensuring satisfaction.
• Provide accurate information about plumbing services, pricing, and timelines.
• Maintain and update customer records in our database.
• Initiate outbound calls for service plan reminders and follow-ups.
• Identify opportunities to recommend additional services.
• Work closely with technicians and sales staff to coordinate service requests.
• Address customer concerns professionally and efficiently.
• Assist with administrative tasks to support business operations.

Skills

Communication

Problem-solving

Attention to detail

Team player

Education

High school diploma or GED

Tools

Google Suite

Job description

Kay Plumbing seeks a Plumbing/HVAC Dispatcher to join our team. This full-time position focuses on delivering exceptional customer service, coordinating plumbing and HVAC services, and supporting daily operations from our Lexington, SC area location.

The role requires 2+ years in customer service, a high school diploma or GED, and solid communication and computer skills. Training on our service processes will be provided.