Pool Server/Bartender (Part-Time)

Holiday Inn Club Vacations Incorporated; Orlando (FL); On-site; USD 28,000 - 38,000; Full time

Job summary

Holiday Inn Club Vacations Incorporated in Orlando, FL is seeking a guest-focused server in the pool area to take food and beverage orders, prepare and serve cocktails, and deliver timely service.

You will use POS systems, upsell items, and maintain product knowledge to answer questions and make recommendations while ensuring accuracy of checks and payments. Previous hospitality experience is preferred and ServSafe/TIPS certifications are advantageous.

Qualifications

• High school diploma or GED preferred.
• Cash-handling experience preferred.
• Customer service and/or food & beverage service required.
• ServSafe, TIPS, or other alcohol certification (will assist to obtain).

Responsibilities

• Greet guests and take food and beverage orders with upsell.
• Input orders into POS, generate checks, and process payments.
• Serve food and beverages and ensure guest satisfaction.
• Pre-bus tables and remove dishes to kitchen.
• Complete pre- and post-shift side-work as assigned.

Skills

Guest relations

Cash handling

Customer service

POS input

English communication

Education

High school diploma or GED

Tools

POS systems

Job description

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel and in the timeshare industry. We’re committed to growing our people, memberships, resorts and guest love.

This position is responsible for taking food and beverage orders, preparing and serving cocktails and other beverages, and providing courteous, timely service to owners and guests in the pool area. The role also requires strong product knowledge to assist guests, answer questions, and make recommendations while delivering an engaging guest experience.

Essential Duties And Tasks

• Warmly welcome guests inform them of any specials and answer any questions. Take food and beverage orders, making recommendations, and up-selling items.
• Accurately time and input food and beverage orders utilizing the POS computers. Prepare checks that itemize and total meal costs and sales taxes and present to guests; collect payment from customers and make change.
• Serve food and beverages to guests, checking back with them to ensure satisfaction and take actions necessary to provide for their needs or correct any problems with a sense of urgency.
• Pre-bus tables as necessary during service; removing any unused and/or dirty dishes, utensils, glasses, and trash, taking them to the kitchen for cleaning.
• Complete assorted pre-shift and post-shift side-work as assigned by the manager.

EDUCATION And/or EXPERIENCE

• Must have high school diploma or GED preferred
• Cash-handling experience preferred
• Customer service and/or food & beverage service required.

CERTIFICATES, LICENSES, REGISTRATIONS

• ServSafe certified, TIPS certified, and/or other state alcohol commission. Will be able to obtain through Holiday Inn Club Vacations if you are not already certified.

Qualifications

• Must be at least 18 years old
• Must have superior guest relations skills and the ability to answer guest inquiries
• Must have the ability to be trained on cash handling functions and comfort using POS computers for inputting transactions
• Must have demonstrated exceptional verbal and written communication skills in English
• Must have comprehensive menu knowledge with the ability to up-sell items
• Must be able to work in a high volume, high demand work environment