Pool Server

Four Seasons; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

Employee accommodation at other FourSe

Dry cleaning for uniforms

Employee meals

Job summary

Four Seasons Houston is seeking a Pool Server to deliver exceptional guest experiences with knowledge of food and beverage offerings and pool amenities.

You will greet guests, take orders, describe menu items vividly, relay requests to the kitchen, and ensure timely delivery while maintaining pool area cleanliness.

Qualifications

• Outgoing personality and can-do approach to tasks.
• High level of knowledge of food and cocktails.
• Six months food and beverage experience in luxury setting preferred.

Responsibilities

• Provide high-quality service to pool guests and educate them on menu items and pool amenities.
• Set up, relocate and maintain pool deck equipment.
• Greet guests, record details, assist with seating and amenities.
• Describe food and beverage items with vivid descriptions and relay orders to the kitchen via POS.
• Coordinate food timings and transport items to tables to ensure quality.
• Anticipate guest needs, address concerns promptly and offer recommendations.
• Assist in cleaning the pool, Jacuzzi, deck and tiles.

Skills

Outgoing personality

Food & cocktail knowledge

F&B experience in luxury setting

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

A lone star welcome in the country's capital of southern cool. We can’t wait to welcome you to Houston, the country’s capital of southern cool, where urban sophistication meets bold Texas hospitality. Gather where business deals get done, friends and family reconnect and celebrities and athletes make their home. After a day exploring our city, unwind at our rooftop pool oasis, enjoy the ultimate in entertainment at our Topgolf Swing Suites, indulge and pamper at The Spa and our Krigler perfumery boutique and savour flavourful dishes from Chef Partner Richard Sandoval at Toro Toro and Bayou & Bottle.

About The Role

The Pool Server provides exceptional quality and service to Pool guests. In this role, you will be tasked with accommodating guests' needs by providing exceptional knowledge of food & beverage menu items as well as all pool amenities and services.

What You Will Do

• Retrieve, stock, restock, and drop off towels, juices, fruits, and other items or amenities needed in the area to provide guests with a level of service in keeping with a Four Seasons outlet of operation.
• Set up, relocate and maintain all pool deck equipment.
• Upon greeting, ascertain guest/resident/apartment guest name, room number, time of arrival and chaise/table number and record on the daily log sheet. Assist guests and residents in seating, offering towels, and informing them of amenities, hotel information and food and beverage service; offer cold towels, water mists and glasses of water.
• Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each; communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; coordinate food timings; check completed kitchen orders with the guest’s original order; transport items to the guest table in a timely manner to ensure proper food quality.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Assist in cleaning the pool, Jacuzzi, deck and tiles

What You Bring

• An outgoing personality and a can-do approach to an assigned task
• High level of understanding and knowledge of food and cocktails
• Six months food and beverage experience in luxury setting preferred.

What We Offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule & Hours

• This is a full-time position
• Flexible schedule expected as shifts could include mornings, evenings, weekends and holidays.

Four Seasons is an Equal Opportunity, Affrimative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf