Front Desk Agent

Four Seasons; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Complimentary Stays at Four Seasons

Medical, Dental, Vision Insurance

401k matching program

Employee meals

Discounted parking

Holiday and vacation pay

Job summary

Four Seasons is seeking a Front Desk Receptionist in Houston to welcome guests at check-in, assist during their stay and at departure, and respond to a wide range of requests with exceptional hospitality.

This role is part of the Front Office Team, reporting to the Front Office Manager, with open availability including late nights, holidays and weekends. Prior luxury hotel experience is a plus.

Qualifications

• Experience in luxury hotel guest services preferred.
• Ability to handle guest requests with hospitality.
• Open availability to work late nights, holidays and weekends.

Responsibilities

• Greet guests at check-in and assist with departures.
• Respond to guest inquiries and provide information on hotel services.
• Resolve guest requests and personalize service.
• Collaborate with Front Office Team to ensure guest satisfaction.

Skills

Excellent interpersonal skills

Strong communication skills

Guest service orientation

Cross-cultural sensitivity

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

A lone star welcome in the country's capital of southern cool. We can’t wait to welcome you to Houston, the country’s capital of southern cool, where urban sophistication meets bold Texas hospitality. Gather where business deals get done, friends and family reconnect and celebrities and athletes make their home. After a day exploring our city, unwind at our rooftop pool oasis, enjoy the ultimate in entertainment at our Topgolf Swing Suites, indulge and pamper at The Spa and our Krigler perfumery boutique and savour flavourful dishes from Chef Partner Richard Sandoval at Toro Toro and Bayou & Bottle.

About The Role

The Front Desk Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards. This role is part of the Front Office Team, reporting to the Front Office Manager.

What You Will Do

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone;
• Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests

What You Bring

• One + years experience working within a luxury hotel or similar environment is considered an asset
• Excellent interpersonal skills and communication skills
• Cross cultural sensitivity, and customer service orientation
• Guest centricity and understanding the importance of guest’s preferences.

What We Offer

• Rewarding Work Culture
• Excellent Mentoring, Training and Development Opportunities
• Medical, Dental, and Vision Insurance Program
• Complimentary Stays at Four Seasons Worldwide after 6 Months
• Holiday and Vacation pay
• Complimentary employee meals prepared by the Four Seasons Culinary Team
• Complimentary dry cleaning of employee uniforms
• Discounted parking
• 401k participation with a company matching program

Schedule & Hours

• This is a full-time position
• Open availability expected, with scheduled shifts including late nights, holidays and weekends

Four Seasons is an Equal Opportunity, Aff…? Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf