Room Service Server

Four Seasons Hotels Ltd; Houston (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive Salary

Training & Development opportunities

Complimentary accommodation at other 四

Job summary

Four Seasons Hotels Ltd in Houston, TX, is seeking a Room Service Server to provide exceptional in-room dining experiences. You will deliver food and beverages exactly as ordered, describe dishes with engaging details, and coordinate room service setups to ensure peak guest satisfaction.

The role requires a minimum of one year in upscale food service, the ability to carry trays, and fluent English for guest interaction. Full-time position with nights, holidays, and weekends.

Qualifications

• Minimum of one year experience in upscale food service.
• Must be able to carry and balance a tray.
• Must be able to speak English comfortably with guests.

Responsibilities

• Deliver food orders to guest rooms, accommodating special requests.
• Describe menu items with appealing details and origins.
• Set up and break down room service tables and stations; maintain cleanliness.
• Anticipate guest needs, respond to concerns, and offer suggestions.
• Close guest checks accurately with room number and signature.

Skills

Upscale service experience

Tray handling

English fluency

Team player

Job description

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:A lone star welcome in the country's capital of southern cool. We can’t wait to welcome you to Houston, the country’s capital of southern cool, where urban sophistication meets bold Texas hospitality. Gather where business deals get done, friends and family reconnect and celebrities and athletes make their home. After a day exploring our city, unwind at our rooftop pool oasis, enjoy the ultimate in entertainment at our Topgolf Swing Suites, indulge and pamper at The Spa and our Krigler perfumery boutique and savour flavourful dishes from Chef Partner Richard Sandoval at Toro Toro and Bayou & Bottle.About the roleThe Room Service Server provides exceptional quality and service to guests dining in-room . In this role, you will be tasked with serv ing food and beverage s exactly as ordered, anticipating the guests’ needs and delivering memorable guest experiences.What You Will Do1. Deliver food orders including any special needs or requests to the guest in-room, check completed kitchen orders with the order taker or guest’s original order; transport items to the guestroom in a timely manner to ensure proper food quality .2. Greet guests, describe selected items to the guest using interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods; communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards .3. Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations.4. Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests .5. Properly and accurately close guest checks securing room number and signature; properly settle voided checks or complimentary meals.What You BringAn ideal candidate will have a minimum of one year experience in upscale food service. Must have the ability to carry and balance a tray, as well as speak English comfortably with guests. Must be a problem-solver and have the ability to work with a team.What we offer• Competitive Salary, wages, and a comprehensive benefits package• Excellent Training and Development opportunities• Complimentary Accommodation at other Four Seasons Hotels and Resort• Complimentary Dry Cleaning for Employee Uniforms• Complimentary Employee MealsSchedule & Hours:This is a full-time positionOpen availability expected, with scheduled shifts including nights, h oliday s and we ekendsFour Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf