Pool & Recreation Lead: Guest Experience & Safety

Grand Hyatt; Indio (CA); On-site; USD 72,000 - 77,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid holidays, vacation, and sick-le

Life insurance

401(k) with matching

Tuition reimbursement

Complimentary meals and parking

Referral bonuses

Free and discounted room nights

Job summary

Grand Hyatt Indian Wells Resort and Villas is seeking a Pool and Recreation Assistant Manager to lead daily operations across pools, a waterpark, and recreation areas while coordinating poolside food and beverage service and guest activities.

You will assist the Director of Pool and Recreation, ensure safety, and uphold hospitality standards, with a hands-on, team‑oriented approach across busy periods.

Qualifications

• At least two years of leadership experience in food and beverage; restaurant or resort experience preferred.
• Experience in recreation, aquatics, hospitality, or resort operations preferred.
• Lifeguard experience preferred.
• Strong communication, organization, and problem-solving skills, with the ability to manage multiple priorities.
• A hands-on leader who gives clear direction, supports colleagues, and stays calm in a fast-paced environment.
• A team-oriented approach and a passion for creating memorable guest experiences.
• Flexible availability, including mornings, evenings, weekends, holidays, and seasonal peak periods.
• Ability to work outdoors around pools and waterpark areas, including in high temperatures, and to stand and walk for extended periods.

Responsibilities

• Support the Director with daily operations across pools, waterpark, recreation areas, and outdoor spaces.
• Ensure areas are open, clean, organized, and presented to resort standards.
• Follow safety procedures, pool rules, emergency action plans, and incident-reporting requirements.
• Monitor water quality, equipment, and facility conditions; report maintenance needs and operational concerns to the Director.
• Respond to guest questions, and document incidents and follow-up actions.
• Coordinate poolside food and beverage service with service, culinary, and pool operations teams.
• Maintain standards for guest service, cleanliness, food safety, and responsible alcohol service.
• Assist with planning and delivering poolside games, family activities, seasonal programming, and other recreation experiences.
• Ensure activities are safe, well organized, properly staffed, and welcoming to guests of different ages.
• Work with other resort departments to support guest activities and special events.
• Train, schedule, coach, and support pool, recreation, and poolside food and beverage colleagues.
• Assist with team briefings, safety reviews, and training records.
• Promote a team culture centered on safety, hospitality, professionalism, and accountability.
• Provide hands‑on support during busy periods and help the Director address day‑to‑day needs.
• Assist with staffing plans, schedules, inventory, supply tracking, and operational records.
• Maintain accurate logs and documentation, including inspections, training, water quality, and incidents.
• Share guest feedback and observations with the Director to improve service and efficiency.
• Help implement department procedures and standards set by the Director.

Skills

Leadership experience

Communication

Organization

Problem-solving

Team leadership

Job description

Grand Hyatt Indian Wells Resort and Villas is seeking a Pool and Recreation Assistant Manager to lead daily operations across pools, a waterpark, and recreation areas while coordinating poolside food and beverage service and guest activities.

You will assist the Director of Pool and Recreation, ensure safety, and uphold hospitality standards, with a hands-on, team‑oriented approach across busy periods.