Guest Services & Operations Leader

Hyatt Hotels Corporation; Indio (CA); On-site; USD 75,000 - 85,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Guest Service Manager to lead and develop front-line teams across bell, concierge, door and valet roles, delivering attentive service and memorable experiences for guests. You will coach, schedule, interview and manage payroll while aligning daily operations with property standards.

Based at Grand Hyatt Indian Wells, you will collaborate with department leaders to optimize guest satisfaction, monitor service quality, and drive revenue through effective

Qualifications

• Full-time management role requiring flexible schedule.
• Refined verbal and written communication skills.
• Proficient in general computer knowledge.
• Creative, innovative, detail oriented and organized.
• Hotel experience and understanding of all levels of operations.
• High energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer, and customer service excellence.

Responsibilities

• Lead and coach associates across bell, concierge, door and valet.
• Oversee scheduling, payroll and interviewing for front-of-house teams.
• Maintain strong cross-department relationships to support operations and guest relations.
• Collaborate with senior leadership to identify gaps in service and operations.
• Act as MOD across departments as needed.
• Develop and implement strategies to improve guest satisfaction and service quality.

Skills

Leadership

Customer service

Communication skills

Computer literacy

Creativity

Team training

Job description

Hyatt Hotels Corporation is seeking a Guest Service Manager to lead and develop front-line teams across bell, concierge, door and valet roles, delivering attentive service and memorable experiences for guests. You will coach, schedule, interview and manage payroll while aligning daily operations with property standards.

Based at Grand Hyatt Indian Wells, you will collaborate with department leaders to optimize guest satisfaction, monitor service quality, and drive revenue through effective