Pool Parts & Customer Service Specialist

POOL EQUIPMENT & SUPPLY INC; Madison (AL); Sur place; USD 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(K) with company match

Paid time off

Résumé du poste

Pool Equipment & Supply, Inc is hiring for a Front Counter position to assist pool builders and service professionals with purchasing pool parts and products, while offering expert product advice.

The role includes greeting customers, processing orders, handling payments, stocking the warehouse, and supporting sales teams. Full-time, Monday–Friday, with longer hours during peak season.

Qualifications

• Pool industry experience required.
• Greet and assist customers.
• Accurately key in and pull orders to prevent inventory error.
• Must be able to pass a pre-employment drug test.

Responsabilités

• Greet and assist customers.
• Accurately key in and pull orders to prevent inventory error.
• Work with managers, sales force, and warehouse/drivers to ensure customer satisfaction.
• Offer knowledgeable advice on substitutes, equivalent products, and/or product application.
• Phone sales and call existing customers.
• Advise customers of new products and techniques being introduced into the pool industry.
• Responsible for receiving and posting payments to orders.
• Responsible for maintaining cash drawer.
• Coordinate with branch manager or purchasing agent to facilitate special orders.
• Assist in stocking the warehouse as needed.
• Process warranties, exchanges, and returns to stock assuring that product was purchased at your branch and is still under warranty according to the manufacturer guidelines or still in original packaging.
• Attend new product training and seminars.
• Answer and direct incoming calls.
• Perform general housekeeping in the counter area including the bathrooms and remove trash daily.
• Make coffee and change the water cooler bottle as needed.
• Stock counter products and supplies.
• Performs other related duties as assigned.

Connaissances

Pool industry experience

Customer greeting

Order entry accuracy

Phone sales

Cash handling

Description du poste

Pool Equipment & Supply, Inc is hiring for a Front Counter position to assist pool builders and service professionals with purchasing pool parts and products, while offering expert product advice.

The role includes greeting customers, processing orders, handling payments, stocking the warehouse, and supporting sales teams. Full-time, Monday–Friday, with longer hours during peak season.