Front Counter

ADP, Inc.; Madison (AL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

Pool Equipment & Supply, Inc. is seeking a Front Counter associate to assist pool builders and service professionals with purchases and expert product guidance.

You will greet customers, key and pull orders, and collaborate with sales teams and the warehouse to ensure satisfaction. Responsibilities include processing payments, maintaining the cash drawer, stocking the warehouse, handling warranties and returns, and participating in product training.

Qualifications

• Pool industry experience required.
• Greet and assist customers.
• Accurately key in and pull orders to prevent inventory error.
• Work with managers, sales force, and warehouse/drivers to ensure customer satisfaction.
• Offer knowledgeable advice on substitutes, equivalent products, and/or product application.
• Phone sales and call existing customers.
• Advise customers of new products and techniques being introduced into the pool industry.
• Responsible for receiving and posting payments to orders.
• Responsible for maintaining cash drawer.
• Coordinate with branch manager or purchasing agent to facilitate special orders.
• Assist in stocking the warehouse as needed.
• Process warranties, exchanges, and returns to stock assuring that product was purchased at your branch and is still under warranty according to the manufacturer guidelines or still in original packaging.
• Attend new product training and seminars.
• Answer and direct incoming calls.
• Perform general housekeeping in the counter area including the bathrooms and remove trash daily.
• Make coffee and change the water cooler bottle as needed.
• Stock counter products and supplies.
• Performs other related duties as assigned.

Responsibilities

• Greet customers and assist with purchases.
• Enter and pull orders accurately to prevent inventory errors.
• Provide product advice and substitute recommendations.
• Handle phone sales and follow up with customers.
• Process payments and maintain cash drawer.
• Coordinate special orders with the branch manager.
• Keep stock and warehouse areas organized and stocked.
• Process warranties and returns following guidelines.
• Attend trainings and seminars for new products.
• Maintain a clean counter area and assist with daily tasks.

Skills

Pool industry experience

Customer greeting

Cash handling

Phone sales

Product advice

Order processing

Inventory control

Team collaboration

Tools

POS system

Job description

The Front Counter position will assist pool builders and service professionals with purchasing pools parts, equipment and products as well as providing knowledgeable advice about the pool products and applications.

• Pool industry experience required.
• Greet and assist customers.
• Accurately key in and pull orders to prevent inventory error.
• Work with managers, sales force, and warehouse/drivers to ensure customer satisfaction.
• Offer knowledgeable advice on substitutes, equivalent products, and/or product application.
• Phone sales and call existing customers.
• Advise customers of new products and techniques being introduced into the pool industry.
• Responsible for receiving and posting payments to orders.
• Responsible for maintaining cash drawer.
• Coordinate with branch manager or purchasing agent to facilitate special orders.
• Assist in stocking the warehouse as needed.
• Process warranties, exchanges, and returns to stock assuring that product was purchased at your branch and is still under warranty according to the manufacturer guidelines or still in original packaging.
• Attend new product training and seminars.
• Answer and direct incoming calls.
• Perform general housekeeping in the counter area including the bathrooms and remove trash daily.
• Make coffee and change the water cooler bottle as needed.
• Stock counter products and supplies. (Including products, coffee, water cooler, paper, and general janitorial supplies)
• Performs other related duties as assigned.

Must be able to pass a pre-employment drug test.

Our company benefit options include insurance (health, dental, vision, basic life, voluntary life and disability), 401(K) with company match and paid time off.

Pool Equipment & Supply, Inc is an equal opportunity employer.

This is a full-time position. The typical work schedule is Monday through Friday, 7:00 AM to 4:00 PM. Based on branch location, work hours are subject to change. Must be flexible to work additional hours, evenings, weekends, and Saturdays during peak season.