Pool & Spa Front Desk & Scheduling Associate

Poolwerx USA; Westfield (IN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Paid training

Job summary

Poolwerx USA in Westfield, IN is looking for an Admin / Front Sales Desk Associate to greet customers, schedule service appointments, and process transactions at the front desk. This role supports water testing and product recommendations, with training provided.

You'll maintain a clean storefront, handle lightspeed transactions, coordinate with service technicians, and perform light administrative duties. Weekend hours and peak-season scheduling may be required.

Qualifications

• High school diploma or equivalent.
• 1+ years experience in customer service, retail, or scheduling roles.
• Experience using Skimmer or Lightspeed is a plus—but not required.
• Tech-friendly and able to quickly learn digital tools and systems.
• Strong organization, communication, and multitasking skills.

Responsibilities

• Greet walk-in customers and build rapport with a friendly, solutions-oriented approach.
• Answer phone calls, schedule service appointments using Skimmer, and manage dispatch needs.
• Handle POS transactions in Lightspeed, including sales, returns, and product lookups.
• Maintain a clean, organized, and fully stocked storefront.
• Provide support for water testing and guide customers through product recommendations (training provided).
• Proactively troubleshoot scheduling conflicts, customer concerns, or order issues.
• Communicate with service technicians to coordinate job timing and customer expectations.
• Perform light administrative duties: filing, confirming appointments, ordering supplies, updating records.

Skills

Customer service

Scheduling

POS transactions

Education

High school diploma

Tools

Skimmer

Lightspeed

Job description

Poolwerx USA in Westfield, IN is looking for an Admin / Front Sales Desk Associate to greet customers, schedule service appointments, and process transactions at the front desk. This role supports water testing and product recommendations, with training provided.

You'll maintain a clean storefront, handle lightspeed transactions, coordinate with service technicians, and perform light administrative duties. Weekend hours and peak-season scheduling may be required.