Pool Front Desk Specialist - USFTGP Administration

Socket.dev; Tampa (FL); On-site; USD 45,847,000 - 68,770,000; Full time

Job summary

Socket.dev is hiring a patient services representative to manage front desk duties, check-in/out, verify demographics, collect co-pays, and ensure accurate paperwork in EPIC. The role supports clinicians by handling scheduling, payments, receipts, and billing-related tasks with professionalism.

Candidates should have a High School Diploma and prior healthcare front desk experience, strong communication, and proficient EPIC knowledge to deliver outstanding patient experiences in a fast-paced

Qualifications

• High School Diploma or Equivalent.
• Prior experience in healthcare front desk or patient services.

Responsibilities

• Check-in/check-out patients and verify demographics.
• Collect co-payments and provide receipts.
• Assist patients with paperwork for scheduled appointments.
• Answer and route calls to appropriate staff for efficiency.
• Document patient information in EPIC for clinical communication.
• Balance cash drawer and reconcile payments at day end.
• Maintain patient experience and safety per policies.

Skills

EPIC experience

Customer service

Phone etiquette

Multitasking

Education

High School Diploma or Equivalent

Tools

EPIC EMR

Job description

This position is responsible for patient check-in and check-out functions utilizing EPIC. Assists patients as they present for scheduled appointments. Verifies patient demographics, collect co-payments, generates and provides receipts, has patients complete and sign all necessary paperwork. Assists physicians and nurses on each floor by processing appropriate paperwork for scheduled appointments. Provide excellent customer service to all of our patients & co-workers.

Essential Functions

• Proactively screens patients with scheduled appointments to assess need of any pre-certifications, authorizations/referral and educate patients of financial policies and procedures
• Manages the front desk which may include checking in patients, verifying demographics, collecting co-payments, generating and providing receipts, and having patients complete and sign all necessary paperwork to allow for a patient to be properly seen and billed for visit
• Answers, screens and routes phone calls from physicians, nurses, administrative staff, internal and external ancillary support areas, departments, hospitals and academic offices and others for efficient and timely communication
• Completes patient scheduling activities to ensure patients are seen in a timely manner
• Documents patient information in EPIC to allow for complete communication across the clinical team
• Reconciles all received payments through billing activities functions and balances and closes cash drawer before the end of the day
• Maintains overall patient experience and safety, following all emergency clinical policies and protocols, to allow for optimal experience of care

• High School Diploma or Equivalent
• Prior experience in a healthcare, medical office, clinic, or customer-facing administrative environment, performing front desk or patient service duties

Technical Knowledge, Skills, and Abilities:

• Knowledge of patient registration, scheduling, and check-in/check-out workflows, including insurance, referrals, and authorization requirements.
• Proficiency in EPIC or similar electronic medical record systems, with the ability to document patient information accurately.
• Strong customer service and communication skills to interact professionally and compassionately with patients, staff, and providers.
• Ability to handle front desk financial functions, including co-payment collection, cash drawer balancing, and reconciliation processes.
• Organizational and multitasking skills to manage high-volume patient flow, phone calls, and administrative tasks in a fast-paced environment.
• Attention to detail and accuracy when verifying demographics, processing paperwork, and managing billing-related information.