Student Front Desk Specialist - USFTGP Trinity

Socket.dev; Trinity (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

Socket.dev seeks a student front desk assistant in Trinity, FL to support patient check-in/check-out, verify demographics, collect co-pays, and prepare necessary paperwork using EPIC. You will help keep the front desk organized and communicate with the clinical team for smooth patient flow.

The role emphasizes customer service, accurate scheduling, and cash handling with daily reconciliation. Flexible options include on-the-job training and programs aligned with school hours.

Qualifications

• Customer service and communication with patients and coworkers.
• Ability to schedule appointments and manage front desk activities.
• Accurate data entry and handling of payments.

Responsibilities

• Check-in and check-out patients using EPIC.
• Verify patient demographics and collect co-payments.
• Provide receipts and ensure required paperwork is completed.
• Assist physicians and nurses with scheduling and paperwork.
• Route calls and coordinate communication among departments.

Skills

Customer service

Phone screening

Scheduling

Cash handling

EPIC documentation

Education

High school diploma or equivalent (in progress)

Tools

EPIC

Job description

This position is responsible for patient check-in and check-out functions utilizing EPIC. Assists patients as they present for scheduled appointments. Verifies patient demographics, collect co-payments, generates and provides receipts, has patients complete and sign all necessary paperwork. Assists physicians and nurses on each floor by processing appropriate paperwork for scheduled appointments. Provide excellent customer service to all of our patients & co-workers.

Essential Functions:

• Proactively screens patients with scheduled appointments to assess need of any pre-certifications, authorizations/referral and educate patients of financial policies and procedures
• Manages the front desk which may include checking in patients, verifying demographics, collecting co-payments, generating and providing receipts, and having patients complete and sign all necessary paperwork to allow for a patient to be properly seen and billed for visit
• Answers, screens and routes phone calls from physicians, nurses, administrative staff, internal and external ancillary support areas, departments, hospitals and academic offices and others for efficient and timely communication
• Completes patient scheduling activities to ensure patients are seen in a timely manner
• Documents patient information in EPIC to allow for complete communication across the clinical team
• Reconciles all received payments through billing activities functions and balances and closes cash drawer before the end of the day
• Maintains overall patient experience and safety, following all emergency clinical policies and protocols, to allow for optimal experience of care

Education:

• High School Diploma or Equivalent (In Progress)

Additional Requirements:

• Current High school student (ages 16–17)
• Parental/guardian approval required
• Reliable transportation required (public or personal)
• Must be able to work during school hours
  • (Flexible options available: on-the-job training, technical school programs, or Florida Virtual School)