Front Desk Specialist - USFTGP Trinity

Tampa General Hospital; Trinity (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Academic Medical Group Inc in Trinity, FL is seeking a Front Desk Specialist to support patient check-in/check-out using EPIC. The role involves assisting patients with appointments, verifying demographics, collecting co-pays, and ensuring proper paperwork is completed for billing and care coordination.

The ideal candidate has healthcare front desk experience, strong customer service skills, and proficiency with EPIC.

Qualifications

• Experience in healthcare front desk or patient service roles.
• Proficient with EPIC or similar EMR systems and patient data.
• Strong customer service and communication skills.
• Ability to handle financial transactions and paperwork accurately.

Responsibilities

• Check-in and check-out patients and collect co-pays.
• Assist patients with scheduling and required paperwork.
• Verify demographics and insurance information.
• Process appointments and route calls for efficient communication.
• Document patient information in EPIC for care coordination.
• Balance daily cash drawer and reconcile payments.
• Maintain patient experience and safety adhering to policies.

Skills

EPIC proficiency

Front desk operations

Customer service

Phone screening

Cash handling

Education

HS Diploma

Tools

EPIC EMR

Job description

Job Description - Front Desk Specialist - USFTGP Trinity (260003J9)

Job Description

Front Desk Specialist - USFTGP Trinity - ( 260003J9 )

Description

This position is responsible for patient check-in and check-out functions utilizing EPIC. Assists patients as they present for scheduled appointments. Verifies patient demographics, collect co-payments, generates and provides receipts, has patients complete and sign all necessary paperwork. Assists physicians and nurses on each floor by processing appropriate paperwork for scheduled appointments. Provide excellent customer service to all of our patients & co-workers.

Essential Functions

• Proactively screens patients with scheduled appointments to assess need of any pre-certifications, authorizations/referral and educate patients of financial policies and procedures
• Manages the front desk which may include checking in patients, verifying demographics, collecting co-payments, generating and providing receipts, and having patients complete and sign all necessary paperwork to allow for a patient to be properly seen and billed for visit
• Answers, screens and routes phone calls from physicians, nurses, administrative staff, internal and external ancillary support areas, departments, hospitals and academic offices and others for efficient and timely communication
• Completes patient scheduling activities to ensure patients are seen in a timely manner
• Documents patient information in EPIC to allow for complete communication across the clinical team
• Reconciles all received payments through billing activities functions and balances and closes cash drawer before the end of the day
• Maintains overall patient experience and safety, following all emergency clinical policies and protocols, to allow for optimal experience of care

Qualifications

• High School Diploma or Equivalent
• Prior experience in a healthcare, medical office, clinic, or customer-facing administrative environment, performing front desk or patient service duties

Technical Knowledge, Skills, and Abilities

• Knowledge of patient registration, scheduling, and check-in/check-out workflows, including insurance, referrals, and authorization requirements.
• Proficiency in EPIC or similar electronic medical record systems, with the ability to document patient information accurately.
• Strong customer service and communication skills to interact professionally and compassionately with patients, staff, and providers.
• Ability to handle front desk financial functions, including co-payment collection, cash drawer balancing, and reconciliation processes.
• Organizational and multitasking skills to manage high-volume patient flow, phone calls, and administrative tasks in a fast-paced environment.
• Attention to detail and accuracy when verifying demographics, processing paperwork, and managing billing-related information

Primary Location

Trinity

Work Locations

Family Care Center Trinity 2433 Country Place Blvd. Trinity 34655

Eligible for Remote Work : On Site

Organization

Academic Medical Group Inc

Schedule

Full-time

Scheduled Days : Monday, Tuesday, Wednesday, Thursday, Friday