Pool Deck Ambassador - Customer Experience Specialist

usssa-careers; Asheville (NC); On-site; USD 23,000 - 28,000; Part time

Benefits offered by this job

401(k) with 100% match

Bonuses

Paid training

Flexible schedule

Evening/weekend shifts

Job summary

British Swim School of Asheville is seeking a Customer Experience Specialist, known as a Deck Ambassador, to work poolside and deliver an exceptional customer experience. This role is part-time with afternoon/evening shifts and weekend coverage.

Typical hours are 3pm–7pm on weekdays with additional weekend slots. There is potential to advance to Swim Instructor with pay starting at $20 per hour, plus paid training and growth opportunities.

Qualifications

• Excellent interpersonal communication and organizational skills.
• Professional demeanor and reliability.
• Comfortable around both children and adults.
• High school diploma or equivalent.
• 1+ years of customer service experience preferred.

Responsibilities

• Set up and break down the pool deck area.
• Check water chemistry and temperature before lessons.
• Welcome students and guardians to the pool.
• Interact with swim families throughout lessons.
• Assist swim instructors and managers as needed.

Skills

Excellent interpersonal communication

Organizational skills

Professional demeanor

Child-friendly

Customer service

Education

High school diploma or equivalent

Job description

Benefits:

• Competitive salary
• Employee discounts
• Opportunity for advancement
• 401(k)
• 401(k) matching
• Paid time off
• Profit sharing

Benefits

• Community-first culture
• Help convey life skills to children and adults
• Fun job environment
• Competitive pay
• Year-round opportunity

Why Should You Join Our Team?

• The ownership is local and cares about his community
• Customer-focused organization
• Supportive culture
• Personal and professional development

Compensation and Benefits

• $17.00 per hour
• 401(k) with 100% match (subject to Plan rules)
• Company bonuses
• Paid training!
• Flexible schedules - shifts are 4-5 hours; easy to schedule around school or other jobs. Shifts typically run-on weeknights from 3-7 pm and on weekends during the morning or afternoon hours.

The Position:

The Customer Experience Specialist, known as a "Deck Ambassador" works poolside at our swim school, providing an excellent customer experience. This is a part-time position. Typical work hours are from 3pm to 7pm Mondays through Thursdays and daily on weekends. If you are interested, you can also move up into a Swim Instructor position with us. The Swim Instructor position starts at $20 per hour.

Responsibilities:

• Set up and break down the pool deck area before and after each shift.
• Check water chemistry and temperature prior to swim lessons.
• Welcome students and parents/guardians to the pool
• Interact with swim families
• Assist swim instructors and managers when needed during swim lessons.

Minimum Qualifications:

• Community-first mindset
• Excellent interpersonal communication and organizational skills.
• Responsible and professional demeanor.
• Comfortable around both children and adults
• High school diploma or equivalent

Preferred Qualifications:

• 1+ years of customer service experience.
• Swimming experience

About Us:

At British Swim School of Asheville, we teach industry-leading survival-first lessons to the local community. But we are way more than that. We are a locally owned and managed team that deeply cares for our community and is passionate about providing potentially life saving swim lessons to the residents of Asheville and the surrounding areas. We wake up every morning laser focused on making a substantial impact within our community to combat the tragically high childhood drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one -- a survival school first and a learn-to-swim school second. As a result, we can support our mission “To ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer”.