Pool Concierge — Luxury Lounge & VIP Guest Service

Fairmont; New Orleans (LA); On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Savings Plan

Employee Dining Program

Discounted stays across Fairmont & Ral

Career Growth and Development Opportun

Job summary

Fairmont New Orleans invites candidates to join the pool operations team, delivering warm, personalized service at the luxury pool area. You will assist guests with seating, towels, and amenities while maintaining cleanliness and safety standards in an outdoor, upscale setting.

Role requires strong guest service skills, professional appearance, and the ability to work in varying weather. Training and collaboration with multiple hotel departments ensure a seamless guest experience.

Qualifications

• Strong guest service orientation and a genuine desire to create memorable experiences for guests.
• Excellent verbal and interpersonal communication skills.
• Professional appearance and demeanor consistent with luxury service standards.
• Ability to work outdoors in varying weather conditions.
• Ability to recognize safety hazards and follow safety procedures.

Responsibilities

• Provide warm, professional service to guests at the pool.
• Assist with seating, towels, and pool amenities.
• Maintain knowledge of pool facilities, hours, policies, and F&B services.
• Ensure pool area remains clean, organized, and well-presented.
• Report maintenance or safety issues promptly to leadership.
• Set up and break down pool areas per standards.
• Collaborate with Housekeeping, Engineering, F&B, Front Office and other departments.
• Support VIP guests and special occasions around the pool area.

Skills

Guest service

Communication

Professional appearance

Outdoor work

Safety awareness

Education

High school diploma or equivalent

Tools

CPR/AED/First Aid certification

Job description

Fairmont New Orleans invites candidates to join the pool operations team, delivering warm, personalized service at the luxury pool area. You will assist guests with seating, towels, and amenities while maintaining cleanliness and safety standards in an outdoor, upscale setting.

Role requires strong guest service skills, professional appearance, and the ability to work in varying weather. Training and collaboration with multiple hotel departments ensure a seamless guest experience.