Luxury Poolside Server | VIP Cabana & Guest Experience

Fairmont Hotels & Resorts; New Orleans (LA); On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time Off and Holiday Pay

401(k) Retirement Savings Plan

Employee Assistance Program (EAP)

Colleague Dining Program

Career Growth and Development Opportun

Recognition and Rewards Programs

Discounted stays across Fairmont & RRF

Job summary

Fairmont New Orleans seeks an attentive Pool Server to deliver warm, professional, and personalized service at the luxurious pool lounge. You will welcome guests, know menus and beverage offerings, and guide selections while maintaining presentation, temperature, and service standards.

You will work closely with bartenders and management to ensure VIP guests are recognized and special occasions receive seamless attention.

Qualifications

• Previous Server experience preferred.
• Previous luxury hotel, upscale restaurant, resort, pool, or lounge experience preferred.
• Strong knowledge of food, wine, spirits, cocktails, and beverage service.
• Knowledge of New Orleans cuisine and hospitality is an asset.
• Excellent communication and interpersonal skills.
• Strong guest service and relationship-building abilities.
• Strong organizational and multitasking skills.
• Ability to remain polished and composed in a high-volume environment.
• Professional appearance and polished demeanor required.
• Previous POS experience preferred; training will be provided.
• Alcohol awareness certification preferred.
• Food safety certification required or ability to obtain.
• Ability to work outdoors for extended periods in warm and humid weather.
• Ability to safely navigate poolside and wet surfaces.
• Ability to work flexible schedules including days, evenings, weekends, holidays, and extended shifts.
• Must be legally authorized to work in the United States.
• Must meet applicable Louisiana requirements for alcohol service.

Responsibilities

• Consistently provide warm, professional, engaging, and personalized poolside service.
• Welcome guests and establish a genuine connection from the beginning of their experience.
• Maintain knowledge of Pool Lounge policies, procedures, service standards, menus, and beverage offerings.
• Maintain detailed knowledge of cocktails, spirits, wine, beer, coffee, and non-alcoholic selections.
• Maintain knowledge of food offerings, ingredients, preparation methods, allergens, and dietary considerations.
• Guide guests through menu selections and provide recommendations.
• Deliver food and beverages promptly while maintaining presentation and temperature.
• Provide attentive service to guests seated at tables, loungers, cabanas, and poolside areas.
• Coordinate with bartenders, barbacks, runners, hosts, culinary, and management.
• Follow all responsible alcohol service procedures and Louisiana regulations.
• Present guest checks and process payments according to procedures.

Skills

Food & beverage knowledge

Guest service

Communication

Polished appearance

Outdoor work

Job description

Fairmont New Orleans seeks an attentive Pool Server to deliver warm, professional, and personalized service at the luxurious pool lounge. You will welcome guests, know menus and beverage offerings, and guide selections while maintaining presentation, temperature, and service standards.

You will work closely with bartenders and management to ensure VIP guests are recognized and special occasions receive seamless attention.