Poolside Luxury Server — VIP Cabana & Lounge

FAIRMONT; New Orleans (LA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Discounted stays across Fairmont & R+F

Medical, Dental, Vision Insurance

401(k) Retirement Savings Plan

Paid Time Off

Colleague Dining Program

Career Growth and Development

Recognition and Rewards

Job summary

Fairmont New Orleans seeks a courteous and experienced poolside server to deliver warm, engaging service at the hotel’s pool area. You will welcome guests, take orders, guide selections, and ensure flawless presentation of food and beverages.

The role requires knowledge of cocktails, wine, and non-alcoholic offerings, plus strong interpersonal skills to connect with guests and VIPs. Training will be provided and flexibility is required for shifts.

Qualifications

• Previous Server experience preferred.
• Previous luxury hotel, upscale restaurant, resort, pool, or lounge experience preferred.
• Strong knowledge of food, wine, spirits, cocktails, and beverage service.
• Knowledge of New Orleans cuisine and hospitality is an asset.
• Excellent communication and interpersonal skills.
• Strong guest service and relationship-building abilities.
• Strong organizational and multitasking skills.
• Ability to remain polished and composed in a high-volume environment.
• Professional appearance and polished demeanor required.
• Previous POS experience preferred; training will be provided.
• Alcohol awareness certification preferred.
• Food safety certification required or ability to obtain.
• Ability to work outdoors for extended periods in warm and humid weather.
• Ability to safely navigate poolside and wet surfaces.
• Ability to work flexible schedules including days, evenings, weekends, holidays, and extended shifts.
• Must be legally authorized to work in the United States.
• Must meet applicable Louisiana requirements for alcohol service.

Responsibilities

• Provide warm, professional poolside service and guest engagement.
• Take orders accurately and communicate dietary requests.
• Deliver food and beverages promptly with proper presentation.
• Coordinate with bartenders and floor staff to ensure smooth service.
• Support VIP experiences, private events, and hotel functions.
• Follow all alcohol service procedures and Louisiana regulations.
• Present checks and process payments per hotel procedures.
• Maintain clean, stocked service stations and poolside areas.
• Communicate guest needs and safety concerns to leadership.
• Participate in pre-shift meetings and training.

Skills

Server experience

Luxury hospitality experience

Communication

Multitasking

POS systems

Alcohol service knowledge

Outdoor work

Education

Food safety certification

Alcohol awareness certification

Tools

POS systems

Job description

Fairmont New Orleans seeks a courteous and experienced poolside server to deliver warm, engaging service at the hotel’s pool area. You will welcome guests, take orders, guide selections, and ensure flawless presentation of food and beverages.

The role requires knowledge of cocktails, wine, and non-alcoholic offerings, plus strong interpersonal skills to connect with guests and VIPs. Training will be provided and flexibility is required for shifts.