Pool Concierge

loewshotels; Miami Beach (FL); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) match

Paid time off

Tuition reimbursement

Pet insurance

Team member hotel rates

Job summary

Loews Miami Beach Hotel in South Beach is seeking a Pool Attendant to support guest safety and deliver attentive service around the pool and beach areas.

You will greet guests, provide amenities hourly, manage pool hut retail, and assist with opening/closing procedures while supervising attendants. You’ll join a team focused on safety, hospitality, and memorable experiences for guests, with opportunities for training and career growth.

Qualifications

• Min. 2 years previous experience in guest services.
• Supervisory experience preferred.
• Excellent guest service skills.
• Excellent oral communication skills.
• Ability to lift 40 lbs. and pull/push 100 lbs.
• Able to work a flexible schedule, including weekends and holidays.

Responsibilities

• Maintain guest safety in pool areas and ensure adherence to pool safety standards.
• Greet guests and deliver amenities every hour (fruit, spritz, sunblock, towels).
• Oversee pool hut retail items (shirts, sunglasses, sun lotion).
• Open/close pool procedures and supervise pool attendants.
• Attend department meetings and trainings as scheduled.
• Perform other duties as assigned.

Skills

Guest services

Communication

Supervisory experience

Customer service

Job description

Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more

Job-Specific Duties

• Responsible for maintaining guest safety in all pool areas, ensuring professional and consistent adherence to all pool safety standards
• In charge of greeting guests, making sure they receive different amenities every hour (sliced fruit, spritz, offer sunblock, give out chilled towels etc.)
• Responsible for pool hut retail (i.e. shirts, sunglasses, sun lotion/sun block)
• Responsible for open/close of pool procedures
• Supervise pool attendants/assists with monitoring and maintaining pool area
• Attends all departmental meetings and training sessions as scheduled
• Other Duties as assigned

Physical Demands

• On their feet over 2/3 of the time
• Walking 1/3 of the time
• Using hands to handle, feel or point over 2/3 of the time
• Stooping, kneeling, crouching, crawling 2/3 of the time
• Using their listening and communication skills over 2/3 of the time

Vision Requirements

There are special vision requirements that we ask for and they are:

• Close vision (clear vision at 20 inches or less)
• Distance vision (clear vision at 20 feet or more)
• Color vision (ability to identify and distinguish colors)
• Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
• Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)

General Duties

• Reports to work as scheduled in proper uniform and in accordance with the company's personal appearance standards
• Notifies appropriate individuals fully and completely of all problems and unusual matters of significance
• Is polite, friendly, and helpful to guests, management, employees
• Attends appropriate hotel meetings and training sessions
• Promotes and applies teamwork skills at all times
• Executes emergency standards in accordance with hotel standards
• Complies with safety regulations policies and procedures
• Complies with hotel department standards, policies and rules
• Remains current with hotel information and changes
• Maintains cleanliness and excellent condition of equipment and work area

Qualifications

• Min. 2 years previous experience in guest services.
• Supervisory experience preferred.
• Excellent guest service skills
• Excellent oral communication skills
• Ability to lift 40 lbs. and pull/push 100 lbs
• Able to work a flexible schedule, including weekends and holidays