Pool Concierge

Loews Hotels & Co; Miami Beach (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Tuition reimbursement

Team member hotel rates

Job summary

Loews Miami Beach Hotel, part of Loews Hotels & Co, seeks a Pool Services team member to help maintain a safe, welcoming pool environment in a premier South Beach resort. You will greet guests, provide amenities, and support pool retail operations with a focus on consistent guest experiences.

Two years of guest services experience and strong communication are required. Flexible scheduling including weekends and holidays is expected; physical stamina is essential for daily duties at the pool deck.

Qualifications

• Min. 2 years previous experience in guest services.
• Supervisory experience preferred.
• Excellent guest service skills.
• Excellent oral communication skills.
• Ability to lift 40 lbs and pull/push 100 lbs.

Responsibilities

• Maintain guest safety in all pool areas and ensure adherence to pool safety standards.
• Greet guests and provide amenities and attentive service throughout their visit.
• Oversee pool hut retail and assist with merchandising.
• Open/close pool procedures and supervise pool attendants as scheduled.

Skills

Guest services

Oral communication

Customer service

Teamwork

Flexibility

Job description

Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space.Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.What We Offer:Competitive health & wellness benefits, 401(k) & company matchPaid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet BereavementTraining & Development opportunities, career growthTuition ReimbursementPet InsuranceTeam Member Hotel Rates, other discounts, perks and moreJob-Specific DutiesResponsible for maintaining guest safety in all pool areas, ensuring professional and consistent adherence to all pool safety standardsIn charge of greeting guests, making sure they receive different amenities every hour (sliced fruit, spritz, offer sunblock, give out chilled towels etc.)Responsible for pool hut retail (i.e. shirts, sunglasses, sun lotion/sun block)Responsible for open/close of pool proceduresSupervise pool attendants/assists with monitoring and maintaining pool areaAttends all departmental meetings and training sessions as scheduledOther Duties as assignedPhysical DemandsOn their feet over 2/3 of the timeWalking 1/3 of the timeUsing hands to handle, feel or point over 2/3 of the timeStooping, kneeling, crouching, crawling 2/3 of the timeUsing their listening and communication skills over 2/3 of the timeThere are special vision requirements that we ask for and they are:Close vision (clear vision at 20 inches or less)Distance vision (clear vision at 20 feet or more)Color vision (ability to identify and distinguish colors)Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)General DutiesReports to work as scheduled in proper uniform and in accordance with the company's personal appearance standardsNotifies appropriate individuals fully and completely of all problems and unusual matters of significanceIs polite, friendly, and helpful to guests, management, employeesAttends appropriate hotel meetings and training sessionsPromotes and applies teamwork skills at all timesExecutes emergency standards in accordance with hotel standardsComplies with safety regulations policies and proceduresComplies with hotel department standards, policies and rulesRemains current with hotel information and changesMaintains cleanliness and excellent condition of equipment and work areaQualificationsMin. 2 years previous experience in guest services.Supervisory experience preferred.Excellent guest service skillsExcellent oral communication skillsAbility to lift 40 lbs. and pull/push 100 lbsAble to work a flexible schedule, including weekends and holidaysLoews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.