Room Service Order Taker Overnight

Loews Hotels & Co; Miami Beach (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Loews Miami Beach Hotel in Miami Beach, FL is seeking a Room Service Cashier to support an elevated in-room dining experience. You will take and process orders, guide guests through menu selections, and ensure accurate billing and timely deliveries.

This role requires a friendly, professional telephone presence, knowledge of food and beverage terminology, and strong computer skills to manage order entry and logs.

Qualifications

• High School Diploma or equivalent.
• Knowledge of food and beverage terminology; ability to learn and apply upselling techniques.
• Strong guest service skills with excellent telephone etiquette.
• Proficiency with computer systems and office or communication equipment.
• Strong organizational and communication skills.

Responsibilities

• Take and process in-room dining orders accurately and efficiently in accordance with Loews standards.
• Assist guests with menu selections and provide knowledgeable food and beverage recommendations.
• Upsell items thoughtfully to enhance the guest experience and support revenue goals.
• Monitor order flow to ensure timely preparation, delivery, and follow-up.
• Communicate guest orders, requests, and changes clearly with Culinary and Room Service teams.
• Dispatch servers or bussers for deliveries, guest requests, and tray retrieval.
• Follow up with guests to confirm satisfaction with food quality and service.
• Maintain accurate in-room dining tracking logs and control records.
• Ensure correct billing and posting of all in-room dining and amenity charges.
• Stay informed on menu availability, specials, and out-of-stock items.
• Maintain a clean, organized work area and adhere to safety and sanitation standards.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Guest service

Telephone etiquette

Upselling

Orders entry

Computer literacy

Organization

Communication

Education

High School Diploma or equivalent

Tools

Point-of-sale systems

Job description

Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space.Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.What We Offer:Competitive health & wellness benefits, 401(k) & company matchPaid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet BereavementTraining & Development opportunities, career growthTuition ReimbursementPet InsuranceTeam Member Hotel Rates, other discounts, perks and moreWhat We're Looking For:The Room Service Cashier supports an elevated in-room dining experience by providing accurate order-taking, knowledgeable menu guidance, and exceptional guest communication. This guest-focused role ensures seamless coordination between culinary and service teams while maintaining precise billing, tracking, and administrative processes for all in-room dining transactions.Who You Are:Guest-focused professional who enjoys connecting with guests and enhancing their dining experienceClear and confident communicator with a warm, polished telephone presenceDetail-oriented and precise, with strong adherence to order entry and billing proceduresOrganized and efficient, able to manage multiple orders and priorities simultaneouslyCollaborative team player who communicates effectively with servers, bussers, culinary, and hotel partnersCalm problem solver who handles guest concerns with professionalism and ownershipVeterans and military spouses are encouraged to applyWhat You Will Do:Take and process in-room dining orders accurately and efficiently in accordance with Loews standardsAssist guests with menu selections and provide knowledgeable food and beverage recommendationsUpsell items thoughtfully to enhance the guest experience and support revenue goalsMonitor order flow to ensure timely preparation, delivery, and follow-upCommunicate guest orders, requests, and changes clearly with Culinary and Room Service teamsDispatch servers or bussers for deliveries, guest requests, and tray retrievalFollow up with guests to confirm satisfaction with food quality and serviceRespond to guest concerns or complaints professionally and with ownershipMaintain accurate in-room dining tracking logs and control recordsEnsure correct billing and posting of all in-room dining and amenity chargesStay informed on menu availability, specials, and out-of-stock itemsMaintain a clean, organized work area and adhere to safety and sanitation standardsRegular attendance in conformance with standardsMay be required to work varying schedules to reflect business needsRequired to attend all mandatory training sessions and meetingsPerform other duties as assignedYour Qualifications Include:High School Diploma or equivalent requiredKnowledge of food and beverage terminology; ability to learn and apply upselling techniquesStrong guest service skills with excellent telephone etiquetteProficiency with computer systems and office or communication equipmentStrong organizational and communication skillsLoews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.