POOL Client Services Representative - Ortho Trauma - Atlantic City

AtlantiCare; Atlantic City (NJ); On-site; USD 26,000 - 34,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Job summary

AtlantiCare in Atlantic City is seeking a Pool Client Services Representative - Ortho Trauma to provide friendly front-desk support, schedule patient appointments, verify insurance, and enter client information into the system. The role requires a high school diploma, 1–3 years in a medical office, and knowledge of medical terminology.

ICD-10 experience and familiarity with clinical applications are preferred; training will be provided as needed.

Qualifications

• High school diploma or equivalent required.
• 1-3 years office experience in a medical setting preferred.
• Minimum 1 year insurance experience; ICD-10 coding experience preferred.
• Knowledge of medical terminology preferred; proficiency with Clinical Applications training may be required.

Responsibilities

• Greet and assist patients at the front desk in a respectful, professional manner.
• Schedule patient appointments and coordinate with clinical teams to optimize workflows.
• Collect and verify patient insurance information and assist with billing/payments.
• Enter client information accurately into the computer and maintain up-to-date records.
• Provide accurate financial information to patients and support performance improvement initiatives.

Skills

Office experience

Customer service

Insurance knowledge

Medical terminology

Clinical applications

ICD-10 coding

Education

High school diploma or equivalent

Tools

Scheduling software

EMR / Electronic Medical Records

Job description

POOL Client Services Representative - Ortho Trauma - Atlantic City

ATLANTICARE _____________________________________________

Job Description

ROLE DESCRIPTION

POSITION SUMMARY

The Client Services Representative provides office support at the front desk within the Hospital, Ambulatory or setting. The Representative also ensures the timely and organized scheduling of patient appointments, patient insurance information, enters client information into the computer, and provides accurate financial information to clients. This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to team work and cooperation.

QUALIFICATIONS

EDUCATION: High school diploma or equivalent required. LICENSE/CERTIFICATION: EXPERIENCE: 1-3 years office experience required, preferably in a medical setting. Minimum 1 year insurance, 4 and ICD-10 coding experience preferred. Knowledge of medical terminology preferred. Proficiency in Clinical Applications preferred at time of hire; incumbents within position will be trained appropriately and then skill will be required for this position within 30-60 days from date of hire.

PERFORMANCE EXPECTATIONS

Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position.

ENVIRONMENT

Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury. Periodic traveling to other department locations is expected. The essential functions for this position are listed on the Assessment and Evaluation Tool.

REPORTING RELATIONSHIP

This position reports to the Department Director, Manager or Nursing Leadership in other departments within the organization. The above statement reflect the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.

Benefit Offerings

AtlantiCare offers eligible Full-time and Part-time team members the ability to participate in Medical, Dental, Vision, 401(k)/403(b), Life Insurance, Disability and other supplemental benefit programs.

• Job Identification 100647
• Job Category Administrative / Customer Service
• Job Schedule Part time
• Job Shift Day
• Pay Range $22.00 - $22.00
• Holidays Required No
• Weekends Required No
• Hrs Per Week Varies
• Posting Requirement Post Int & Ext

Total Rewards at AtlantiCare

At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including:

Generous Paid Time Off (PTO)

Medical, Prescription Drug, Dental & Vision Insurance

Retirement Plans with employer contributions

Short-Term & Long-Term Disability Coverage

Life & Accidental Death & Dismemberment Insurance

Tuition Reimbursement to support your educational goals

Flexible Spending Accounts (FSAs) for healthcare and dependent care

Wellness Programs to help you thrive

Voluntary Benefits, including Pet Insurance and more

Benefits offerings may vary based on position and are subject to eligibility requirements.

Join a team that values your well-being and invests in your future.

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to list salary ranges in job ads and promotions.

AtlantiCare is an Equal Opportunity Employer.

Equal employment opportunity, including veterans and individuals with disabilities.

PI287022516