Client Service Representative - Full-time

AtlantiCare; Atlantic City (NJ); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Generous Paid Time Off

Medical, Prescription Drug, Dental & &

Retirement Plans with employer

Disability Coverage

Life & AD&D Insurance

Tuition Reimbursement

FSAs for healthcare and dependent care

Wellness Programs

Voluntary Benefits

Job summary

AtlantiCare in Atlantic City, NJ seeks a Client Services Representative to provide friendly front-desk support, schedule patient appointments, collect insurance information, and input data into the computer while conveying clear financial information to clients.

The role supports organizational goals through quality customer service, participation in performance improvement, teamwork, and may involve occasional cross-department travel.

Qualifications

• High school diploma or equivalent.
• 1 year office experience; medical setting preferred.
• Knowledge of medical terminology.
• Insurance processes and ICD-10 coding preferred.
• Training in relevant computer programs; 30-60 day ramp.

Responsibilities

• Provide front desk support at hospital/ambulatory settings.
• Schedule patient appointments in a timely, organized manner.
• Enter client information into the computer accurately.
• Provide accurate financial information to clients.
• Support performance improvement and teamwork initiatives.

Skills

Customer service

Medical terminology

Insurance knowledge

ICD-10 coding

Office software

Education

High School Diploma or equivalent

Tools

Clinical Applications

EMR systems

Job description

JOB DESCRIPTION

The Client Services Representative provides office support at the front desk within the Hospital, Ambulatory or setting. The Representative also ensures the timely and organized scheduling of patient appointments, patient insurance information, enters client information into the computer, and provides accurate financial information to clients. This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to team work and cooperation.

Position Summary

The Client Services Representative provides office support at the front desk within the Hospital, Ambulatory or setting. The Representative also ensures the timely and organized scheduling of patient appointments, patient insurance information, enters client information into the computer, and provides accurate financial information to clients. This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to team work and cooperation.

QUALIFICATIONS EDUCATION

High school diploma or equivalent required.

LICENSE/CERTIFICATION: EXPERIENCE

1-3 years office experience required, preferably in a medical setting. Minimum 1 year insurance, 4 and ICD-10 coding experience preferred. Knowledge of medical terminology preferred. Proficiency in Clinical Applications preferred at time of hire; incumbents within position will be trained appropriately and then skill will be required for this position within 30-60 days from date of hire.

PERFORMANCE EXPECTATIONS

Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position.

ENVIRONMENT

Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury. Periodic traveling to other department locations is expected. The essential functions for this position are listed on the Assessment and Evaluation Tool.

REPORTING RELATIONSHIP

This position reports to the Department Director, Manager or Nursing Leadership in other departments within the organization.

The above statement reflect the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.

Qualifications

Education: High School Diploma or equivalent. Experience: One year in setting involving direct customer service. Training: Training in relevant computer programs. Preferred Qualifications: Experience: Two (2) years in medical setting with strong knowledge of medical records preferred.

About Us

Total Rewards at AtlantiCare

Benefits

• Generous Paid Time Off (PTO)
• Medical, Prescription Drug, Dental & Vision Insurance
• Retirement Plans with employer contributions
• Short-Term & Long-Term Disability Coverage
• Life & Accidental Death & Dismemberment Insurance
• Tuition Reimbursement to support your educational goals
• Flexible Spending Accounts (FSAs) for healthcare and dependent care
• Wellness Programs to help you thrive
• Voluntary Benefits, including Pet Insurance and more

Benefits offerings may vary based on position and are subject to eligibility requirements.

Join a team that values your well-being and invests in your future.

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law" in impacted states, which mandate employers to list salary ranges in job advertisements and promotions.

AtlantiCare is an Equal Opportunity Employer