Pool & Beach Experience Concierge

Omni Hotels & Resorts; Franklintown (FL); On-site; USD 28,000 - 34,000; Full time

Job summary

Omni Hotels & Resorts in Florida manages pool and beach services, including guest assistance, rentals, and event support. The role requires welcoming guests, processing reservations, and maintaining facilities with safety in mind.

You will assist with towel services, routine cleaning, and daily opening/closing of recreation areas, while engaging families with activities and holiday events.

Responsibilities

• Assist guests with property information and directions.
• Make reservations for pool and beach rentals, including cabanas and loungers.
• Process reservations in ResortSuite and Xola, and collect payments.
• Provide towels and maintain towel supplies; remove used towels and debris.
• Assist with routine pool cleaning and equipment maintenance.
• Open and close recreation facilities and setup rental gear.
• Communicate clearly with guests, associates, and management.
• Engage guests with family activities, events, and group programs.
• Greet guests and answer questions or reservations.
• Ensure guest safety during recreation activities.
• Participate in holiday programs and special events.

Skills

Customer service

Communication

Tools

ResortSuite

Xola

Outlook

Job description

Omni Hotels & Resorts in Florida manages pool and beach services, including guest assistance, rentals, and event support. The role requires welcoming guests, processing reservations, and maintaining facilities with safety in mind.

You will assist with towel services, routine cleaning, and daily opening/closing of recreation areas, while engaging families with activities and holiday events.