Pool & Beach Concierge: Elevate Guest Experience & Safety

Career Opportunities with Grand Beach Hotel Miami Beach; Surfside (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Grand Beach Hotel Miami Beach is seeking a pool and beach concierge dedicated to helping guests enjoy a fun, relaxing visit. You will provide information and resources, promote a welcoming atmosphere, monitor the pool area, and respond to emergencies according to procedures.

You will ensure guests follow pool rules and assist in towel services. The role requires awareness of safety hazards, reporting incidents, and supporting the supervisory team.

Qualifications

• Guest-focused service orientation and communication.
• Ability to listen actively and understand guest needs.
• Awareness of others' reactions and safety.
• Clear verbal communication with guests and team.
• Ability to coordinate tasks with other staff.

Responsibilities

• Perform general pool/beach concierge duties and assist guests with information and resources.
• Monitor pool area and enforce safety rules; respond to emergencies.
• Assist with towel service, cleaning, and setup/closing tasks.
• Report safety issues and incidents to supervisor; maintain daily logs.
• Assist servers and housekeeping when needed to ensure guest satisfaction.

Skills

Service orientation

Active listening

Social perceptiveness

Speaking

Coordination

Job description

Grand Beach Hotel Miami Beach is seeking a pool and beach concierge dedicated to helping guests enjoy a fun, relaxing visit. You will provide information and resources, promote a welcoming atmosphere, monitor the pool area, and respond to emergencies according to procedures.

You will ensure guests follow pool rules and assist in towel services. The role requires awareness of safety hazards, reporting incidents, and supporting the supervisory team.