Pool Attendant

Castle Group; Hollywood (AL); On-site; USD 15,000 - 21,000; Full time

Job summary

Castle Group is seeking a Pool Attendant to help enforce pool safety rules and maintain cleanliness of pool and deck areas. The role emphasizes exceptional customer service and responsiveness to emergencies, while supporting Castle Royal Service standards.

You will monitor pool areas, perform routine cleaning, tests, and towel logistics, and assist with safety procedures. The position may require CPR/Lifeguard or CPO certifications and 1–2 years of related work experience.

Qualifications

• High school diploma or equivalency preferred; CPO certification may be required.
• CPR and Lifeguard certification may be required.
• 1–2 years of related work experience with strong customer service and communication skills.

Responsibilities

• Maintains pool area cleanliness, arranging chairs and loungers.
• Performs daily pool cleaning and water maintenance; vacuuming and skimming.
• Keeps restrooms neat and clean at all times.
• Conducts chemical tests as required.
• Assists in addressing complaints related to pool/jacuzzi areas.
• Monitors inventory of pool tools and supplies.
• Manages towel drop-off/pickup with laundry.
• Creates a welcoming environment for owners and guests.
• Ensures safety procedures are followed during duties.
• May assist the Community Association Manager with additional tasks.

Skills

Customer service

Interpersonal skills

Communication skills

Bilingual preferred

Education

High school diploma or equiv.

Certified Pool Operator (CPO)

CPR and Lifeguard certification

Tools

Microsoft Windows

Word

Excel

PowerPoint

Outlook

Website maintenance

Job description

Overview

Responsible for enforcing pool safety rules in all pool areas. Primary responsibility is the maintenance and cleanliness of pool and deck areas. Able to understand and react to emergency response procedures; monitors safety and security of all pool users and responsible for reporting and documenting any safety or accident concerns.

The Deck or Pool Attendant also provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it relates to this function. This includes working interdepartmentally, as well as, with our external customers.

Responsibilities

• Maintains cleanliness of pool area by clean-up of poolside trash and alignment of chairs/lounges.


• Maintain neat and clean pool area and water at all times and perform everyday vacuuming and cleaning of pool.


• Ensure neat and clean restroom.


• Performs various chemical tests as per requirement.


• Assists in resolving complaints/issues related to the pool/jacuzzi areas.


• Monitor inventory of all pool tools.


• Manage drop off and pick up of towels from laundry.


• Helps maintain a pleasant environment for the enjoyment of the property owners and their guests.


• Ensures all safety precautions and procedures are followed while performing duties.


• May be assigned other duties by the on-site Community Association Manager.

Qualifications

Education/Training/Certifications/Licenses:

High school diploma or equivalency preferred. May require Certified Pool Operator certification.

May require CPR and/or Lifeguard certification.

Experience/Knowledge/Skills:

One (1) to Two (2) years of related work experience. Strong working knowledge of customer service principles and practices. Excellent interpersonal and communications skills.

Computer literacy:

Intermediate command of computer hardware/software is required; specifically, knowledge of Microsoft Windows, Word, Excel, Power Point and Outlook. Experience in maintaining a website is desired

Language requirements:

Bilingual preferred but not required.

Travel and availability requirements:

May be required to travel for training sessions off-site on an ad-hoc basis. May be occasionally required to cover for site staff when needed.

Ability to work extended hours and weekends. Ability to respond to emergencies in a prompt and responsible manner.

Physical Requirements:

Ability to lift up to 40 lbs.; work in an upright standing or sitting position for long periods of time, may fluctuate. May handle, grasp and lift objects and packages. Reach with hands and arms, communicate, receive and exchange ideas and information.

Ability to quickly and easily navigate the property/building as required to meet the job functions; complete all required forms.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Safety Equipment (may/may not include):

• Protective Gloves and Glasses when using hazardous materials when cleaning the pool (Must be CPO Certified).


• Anti-Slip Shoes


• Sun Protection

Working Conditions:

The majority of work will be completed outdoors in a non-temperature controlled environment with moderate noise levels.

DISCLAIMER: This is not an all-inclusive job description. In addition, management has the right to change any portion of this job description at any time and for any reason.