Polish-Speaking Solutions Consultant - Bulgaria

Mercier Consultancy Group; United States; Remote; USD 23,000 - 33,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid training

Health insurance

Fully paid relocation package (flight,

transf er, hotel)

Monthly performance bonus

€1,500 signing bonus (one-time)

Job summary

Mercier Consultancy Group is seeking a Polish-speaking Solutions Consultant to join their Customer Support Services team in Bulgaria. The role focuses on handling Polish-language inquiries, tailoring solutions, and maintaining high service standards across channels such as phone, email, and live chat.

The position emphasizes collaboration with international teams, excellent communication, and strong problem-solving abilities in a fast-paced, multicultural environment.

Qualifications

• Native or fluent Polish (spoken and written).
• Exceptional communication skills, with a focus on delivering high-quality Customer Support Services.
• Strong problem-solving abilities and a service-oriented mindset.
• Proven ability to work effectively in a fast-paced, multi-cultural environment in Bulgaria.

Responsibilities

• Act as the primary point of contact for Polish-speaking clients, ensuring excellence in Customer Support interactions.
• Analyze client needs to provide tailored solutions, maintaining high service standards.
• Resolve complex inquiries through phone, email, and live chat platforms.
• Maintain detailed records of customer interactions to drive ongoing process improvements.
• Collaborate with international teams to meet KPIs and quality benchmarks.
• Utilize product knowledge to troubleshoot issues and offer proactive guidance to end-users.
• Participate in regular feedback sessions to foster continuous growth within the support unit.

Skills

Polish fluency

Communication

Problem solving

Team collaboration

Job description

Mercier Consultancy Group is seeking a Polish-speaking Solutions Consultant to join their Customer Support Services team in Bulgaria. The role focuses on handling Polish-language inquiries, tailoring solutions, and maintaining high service standards across channels such as phone, email, and live chat.

The position emphasizes collaboration with international teams, excellent communication, and strong problem-solving abilities in a fast-paced, multicultural environment.