Polish-Speaking Member Services Representative

PSFCU; Fairfield, Mount Prospect (NJ, IL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Retirement plans

Life insurance

Tuition reimbursement

Pet insurance

Paid time off

Birthday day off

Job summary

Polish & Slavic Federal Credit Union in Fairfield, NJ seeks a personable Customer Service Representative to join our team. You will handle transactions, assist members by phone, and promote PSFCU products and services with accuracy and courtesy.

You will respond to member inquiries, resolve issues, and support Online Banking setups while maintaining thorough knowledge of our financial products. This role requires Polish language skills and strong call-center experience.

Qualifications

• High school diploma is required.
• 1–3 years of financial institution experience.
• 1 year in a call center or customer service.
• Basic computer skills and knowledge of computer software programs.
• Ability to cross sell products.
• Polish language skills required.

Responsibilities

• Provide courteous, efficient service in processing transactions.
• Provide information by telephone concerning PSFCU products, services or policies.
• Respond to members' requests and direct to proper person for assistance.
• Cross-sell and promote PSFCU products and services to members and prospective members.
• Assist members in balancing their accounts.
• Research account discrepancies.
• Provide member service for Online Banking setup.
• Open/create and close ATM and Debit Card accounts.
• Assist with Visa Card, Debit Card and ATM Card activation.

Skills

Polish fluency

Call center experience

Customer service

Financial institution experience

Education

High school diploma

Job description

Polish & Slavic Federal Credit Union in Fairfield, NJ seeks a personable Customer Service Representative to join our team. You will handle transactions, assist members by phone, and promote PSFCU products and services with accuracy and courtesy.

You will respond to member inquiries, resolve issues, and support Online Banking setups while maintaining thorough knowledge of our financial products. This role requires Polish language skills and strong call-center experience.