Member Service Center Representative

Polish & Slavic Federal Credit Union; Fairfield (NJ); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Retirement plans

Life insurance

Tuition reimbursement

Pet insurance

Paid time off

Birthday day off

Job summary

Polish & Slavic Federal Credit Union is seeking a Customer Service Representative in New Jersey. You will handle member inquiries, process transactions, and cross-sell PSFCU products by phone and online banking support, ensuring high service levels.

Requirements include a high school diploma, 1–3 years in a financial institution, and Polish language fluency. The role offers competitive hourly pay and a comprehensive benefits package with PTO and insurance.

Qualifications

• High school diploma or equivalent.
• 1–3 years financial institution experience.
• 1 year experience in a call center or as a customer service representative.
• Basic computer skills and knowledge of banking software.
• Ability to cross-sell products.
• Fluency in spoken and written Polish.
• Zero to one year of work experience preferred in a financial institution.

Responsibilities

• Represent the Credit Union to the members in a courteous and professional manner.
• Provide by telephone general and specific service information concerning products, services or policies.
• Respond to members' requests, problems and complaints, and direct to proper person for assistance.
• Cross-sell and promote PSFCU products and services.
• Assist members in balancing their accounts.
• Research account discrepancies.
• Provide member service in Online Banking setup.
• Process stop payments for share drafts and ACH revocations.
• Open new memberships and share draft accounts over the phone.
• Provide information regarding consumer, real estate, business loans and VISA cards.

Skills

Customer service

Cross-selling

Polish language

Call center experience

Education

High school diploma

Tools

Harland Clarke

Job description

Polish & Slavic Federal Credit Union is committed to supporting our employees’ overall wellbeing by providing valuable benefits. The credit union proudly offers a competitive benefits package, that includes: Medical, Vision and Dental Insurance, Retirement Plans, Life Insurance Plans, Tuition Reimbursement and Pet Insurance, among other benefits. We also have a generous Paid Time Off policy including Vacation, Personal and Sick Time, as well as, a Birthday Day off.

Core Responsibilities:

• Represent the Credit Union to the members in a courteous and professional manner and provide prompt, efficient and accurate service in processing of transactions;
• Provide by telephone, general and specific service-related information concerning Credit Union products, services or policies;
• Respond to members' requests, problems and complaints, and/or direct the member to the proper person for specific information and assistance;
• Cross-sell and/or promote PSFCU products and services to PSFCU members and prospective members.
• Assist members in balancing their accounts
• Research account discrepancies;
• Provide member service in Online Banking setup up.
• Process stop payment requests for share drafts and revocation of authorization for ACH debits;
• Accept member requests for draft copies, copies of statements and account history, and copies of tax forms;
• Maintain comprehensive and in-depth knowledge of the Credit Union’s line of products and services to ensure effective cross selling;
• Provide member services to ATM, VISA and Debit Card holders;
• Open/create and close ATM and Debit Card accounts;
• Facilitate Visa Card, Debit Card and ATM Card activation;
• Process payments for Visa Credit Cards and Loans;
• Order and reorder checkbooks from Harland Clarke;
• Open new memberships and share draft accounts over the phone
• Provide members with information regarding consumer loans, real estate loans, business loans, and VISA cards.
• Accept Credit Card applications and Vehicle Loan applications
• Perform name and address verification for merchants in regards to Visa and Debit cards;
• Provide service/information resource for co-workers;
• Effectively offer Credit Union products and services through the practice of established sales and service techniques;
• Temporarily increase credit limit on Credit Cards up to the maximum amount specified for this position;
• Perform any other duties or responsibilities, as required or assigned.

Requirement:

• High school diploma;
• 1 – 3 years financial institution experience;
• 1 year experience in a call center or as a customer service representative;
• Basic computer skills and knowledge of computer software programs;
• Ability to cross sell products;
• Fluency in spoken and written Polish;
• Zero to one year of work experience, preferred, but not required in a financial institution;

Pay: $20.00 - $22.26 per hour

AN EQUAL OPPORTUNITY EMPLOYER

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.