Polish Customer Service Agent in Greece - Remote/On-site

Employers from Greece; United States; Hybrid; USD 26,000 - 43,000; Full time

Benefits offered by this job

Competitive Salary

Monthly Bonus

Meal Vouchers

Health benefits

Training & Education

Relocation Package

Job summary

apply2day is hiring a Polish Customer Service Agent (Remote/On-site) in Greece. You will join a fast-paced team delivering top-quality customer service, handling chat, email, and phone inquiries, and helping customers with their requests while working flexible hours.

Ideal candidates are fluent in Polish (C1-C2) and very proficient in English (B2-C1), with good MS Office skills, strong listening and communication abilities, and a customer-focused mindset.

Qualifications

• Fluency in Polish (C1–C2).
• Very good command of English (B2–C1).
• Good MS Office skills.

Responsibilities

• Manage incoming chat, mail or phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build relations of trust through open and interactive communication.
• Provide accurate, valid, and complete information by using the methods/tools.
• Keep records of customer interaction, process customer accounts and file documents.
• Follow communication procedures, guidelines, and policies.

Skills

Polish (C1–C2)

English (B2–C1)

Phone support

Active listening

Tools

MS Office

Job description

at apply2day

Looking for a role where your love for the Polish language and helping others plays a major factor? We are hiring on behalf of our client for the role of Polish Customer Service Agent - Remote/On-site in Greece! In this opportunity, you will be part of a fast-paced team, enjoying flexible working hours, and have the chance to grow within a company that's focused on delivering top-quality customer service.

Responsibilities

• Manage incoming chat, mail or phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build relations of trust through open and interactive communication.
• Provide accurate, valid, and complete information by using the methods/tools.
• Keep records of customer interaction, process customer accounts and file documents.
• Follow communication procedures, guidelines, and policies.

Requirements

• Fluency in Polish (C1 - C2)
• Very good command of English (B2 – C1)
• Good MS Office skills.
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively..

Benefits

• Competitive Salary
• Monthly Bonus
• Meal Vouchers
• Health care benefits and numerous other discounts
• Continuous Training and access to Educational Platforms
• Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation