Polish Customer Support Specialist

Employers from Greece; United States; À distance; USD 22 000 - 29 000; Plein temps

Avantages offerts par ce poste

Excellent salary

14 salaries

Performance-based bonus

First-class ongoing training and dev

Remote opportunities all over Greece

Career development opportunities

Relocation package

Employee relations team to assist you

Résumé du poste

speakit in Greece is seeking a Polish-speaking customer support agent. You will be the first point of contact for Polish customers, assess needs, and guide them to manage accounts and passwords, while resolving post-sale inquiries with high-quality support.

Ideal candidates are native-level Polish speakers with strong English, tech-savvy problem-solving skills, and the ability to handle calls and emails efficiently.

Qualifications

• Native-level or near-native in Polish with good English skills.
• Tech savvy with problem-solving acumen.
• Identify technical issues and suggest immediate solutions to clients.
• Provide systematic assistance to customers in a communicative manner.
• High School Diploma holder.
• Flexible to work night/weekend shifts (if applicable).
• Active listener.
• Prior customer support experience is advantageous.

Responsabilités

• Act as the first point of contact for all Polish-speaking customers.
• Identify and assess customers’ needs to achieve satisfaction.
• Assist customers to manage/secure their account & passwords.
• Resolve customers’ online store post-sales requests.
• Deliver high-quality support.
• Manage large amounts of incoming calls & emails.
• Build sustainable relationships and trust with customer accounts.
• Handle customer complaints, provide appropriate solutions.

Connaissances

Polish language

English language

Formation

High School Diploma

Description du poste

at speakit

Do you speak Polish fluently?

Work for the world’s largest multinational company, join a dynamic & multicultural team and let your new journey begin in Greece!

If you are a great communicator, with patience and a problem-solving attitude, you are who we are looking for!

What you will need to do:

• Act as the first point of contact for all the Polish-speaking customers
• Identify and assess customers’ needs to achieve satisfaction
• Assist customers to manage/secure their account & passwords
• Resolve customers’ online store post-sales requests
• Deliver high-quality support
• Manage large amounts of incoming calls & emails
• Build sustainable relationships and trust with customer accounts
• Handle customer complaints, provide appropriate solutions

Requirements

• Native-level or near-native level in Polish language, along with good English skills
• Tech savvy, curious and problem-solving acumen
• Able to identify technical issues and suggest immediate solutions to clients
• Provide systematic assistance to customers in a communicative manner
• High School Diploma holder
• Flexible to work night shifts/ weekend shifts (if applicable)
• Active listener
• Prior customer support experience would be an advantage

Benefits

• Excellent salary
• 14 salaries
• Performance-based bonus
• First-class ongoing training and development
• Remote opportunities all over Greece
• Career development opportunities
• Relocation package in case you reside outside of Greece
• Employee relations team to assist you with integrating the Greek lifestyle & culture

The position requires relocation to Greece