Policyholder Support Specialist (Hybrid)

Guarantee Trust Life Insurance Company; Glenview (IL); On-site; USD 36,000 - 37,000; Full time

Benefits offered by this job

Medical

Health Savings Account

Dental

Vision

401(k)

Job summary

Guarantee Trust Life Insurance Company (GTL) in Glenview, IL is seeking a Customer Service Representative to handle incoming calls from policyholders, agents and providers. You will provide information on benefits, policy status, billing and premiums using multiple internal systems.

The role emphasizes proactive identification of at-risk policies and supporting retention initiatives, with a focus on accuracy, teamwork, and customer satisfaction in a fast-paced environment.

Qualifications

• Customer Service experience, call center preferred.
• High school diploma or equivalent, 1-2 years of college preferred.
• Able to work independently and within a team.
• Excellent organizational and communication skills.
• High level of attention to detail plus ability to navigate within multiple systems.
• Experience with Microsoft Office Word; Bilingual – Spanish a plus.

Responsibilities

• Handle incoming calls from policyholders, agents and providers.
• Provide information on claim benefits, policy status, billing and premiums.
• Identify and manage at-risk policies to support retention initiatives.

Skills

Customer Service

Call Center

Bilingual Spanish

Education

High school diploma

Some college

Tools

Microsoft Office

Job description

Guarantee Trust Life Insurance Company (GTL) in Glenview, IL is seeking a Customer Service Representative to handle incoming calls from policyholders, agents and providers. You will provide information on benefits, policy status, billing and premiums using multiple internal systems.

The role emphasizes proactive identification of at-risk policies and supporting retention initiatives, with a focus on accuracy, teamwork, and customer satisfaction in a fast-paced environment.