Client Support Specialist

Piper Companies; Durham (NC); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Vision benefits

Dental benefits

Paid time off

Paid holidays and sick leave

Job summary

Piper Companies seeks a Client Support Specialist in Durham, NC to support a growing client in the insurance industry. The role is onsite 3 days a week in a hybrid schedule and requires strong communication and high-volume inbound call handling.

The ideal candidate has a customer-focused mindset, experience with CRM systems, and the ability to multitask in a fast-paced environment. A high school diploma is the minimum requirement; a Bachelor's degree is preferred.

Qualifications

• Bachelor's degree preferred; strong verbal and written communication required.
• Experience handling high-volume inbound calls with professional client service.
• Experience with CRM systems and maintaining accurate customer records.

Responsibilities

• Manage a high volume of inbound customer calls and provide timely, professional assistance.
• Investigate and resolve client questions related to policies, billing, account updates, and service requests.
• Document customer interactions accurately in company systems and maintain records.
• Collaborate with internal departments to address escalated concerns and ensure resolution.
• Deliver a positive customer experience by identifying client needs and providing solutions.

Skills

Communication skills

Inbound call handling

Customer service

Multitasking

Education

Bachelor's degree preferred

High school diploma or equivalent

Tools

CRM systems

Job description

Piper Companies is seeking a Client Support Specialist to support a growing client in the insurance industry in Durham, NC. The Client Support Specialist role requires working onsite 3 days per week in a hybrid schedule. The Client Support Specialist role is ideal for a customer-focused professional with strong communication skills and experience handling high-volume inbound calls while delivering exceptional client service.

Responsibilities of the Client Support Specialist include:

• Manage a high volume of inbound customer calls and provide timely, professional assistance.
• Investigate and resolve client questions related to policies, billing, account updates, and service requests.
• Document customer interactions accurately within company systems and maintain detailed records.
• Collaborate with internal departments to address escalated concerns and ensure issue resolution.
• Deliver a positive customer experience by identifying client needs and providing appropriate solutions.

Requirements of the Client Support Specialist include:

• Bachelor's degree preferred.
• Strong verbal and written communication skills with the ability to handle challenging conversations professionally.
• Experience utilizing CRM systems and maintaining accurate customer records.
• Ability to multitask, navigate multiple systems, and work effectively in a fast-paced environment.
• High school diploma or equivalent required; additional education is a plus.

Compensation for the Client Support Specialist include:

• $23/hour
• Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law.
• Hybrid schedule with 3 days onsite and 2 days remote.
• This job opens for applications on 10/09/2026. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: client support specialist, customer service representative, call center representative, client services, insurance, customer support, inbound calls, hybrid, Durham, NC

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