Policy Servicing Specialist — Carrier Transactions

Arbella Insurance Group; Quincy (MA); On-site; USD 52,000 - 58,000; Full time

Job summary

Arbella Insurance Group in Massachusetts is seeking a detail-oriented coordinator to process all transactions related to policies placed in the Commonwealth’s residual pool market and to service agents involved with this business. The role requires precise data entry, research of driver and vehicle information, and handling of RMV and CAR error corrections.

The position emphasizes strong customer service and communication skills, with knowledge of commercial auto beneficial but not required.

Qualifications

• Excellent attention to detail and strong time management.
• Strong customer service and communication skills.
• Knowledge of commercial auto helpful but not required.

Responsibilities

• Review submissions for eligibility and completeness.
• Enter submissions and transactions into the e-app or policy administration system.
• Issue the least complex submissions.
• Research driver and vehicle information for validity using Atlas and related sources.
• Correct RMV errors.
• Research and correction of simple CAR error reports.
• Renewal updating on system referrals.
• Communication with agents.

Skills

Attention to detail

Time management

Customer service

Job description

Arbella Insurance Group in Massachusetts is seeking a detail-oriented coordinator to process all transactions related to policies placed in the Commonwealth’s residual pool market and to service agents involved with this business. The role requires precise data entry, research of driver and vehicle information, and handling of RMV and CAR error corrections.

The position emphasizes strong customer service and communication skills, with knowledge of commercial auto beneficial but not required.