Servicing Carrier Team Technician

Arbella Insurance Group; Quincy (MA); On-site; USD 52,000 - 58,000; Full time

Job summary

Arbella Insurance Group in Massachusetts is seeking a detail-oriented coordinator to process all transactions related to policies placed in the Commonwealth’s residual pool market and to service agents involved with this business. The role requires precise data entry, research of driver and vehicle information, and handling of RMV and CAR error corrections.

The position emphasizes strong customer service and communication skills, with knowledge of commercial auto beneficial but not required.

Qualifications

• Excellent attention to detail and strong time management.
• Strong customer service and communication skills.
• Knowledge of commercial auto helpful but not required.

Responsibilities

• Review submissions for eligibility and completeness.
• Enter submissions and transactions into the e-app or policy administration system.
• Issue the least complex submissions.
• Research driver and vehicle information for validity using Atlas and related sources.
• Correct RMV errors.
• Research and correction of simple CAR error reports.
• Renewal updating on system referrals.
• Communication with agents.

Skills

Attention to detail

Time management

Customer service

Job description

This position is responsible for the processing of all transactions related to the policies placed in the Commonwealth’s Residual (pool) market and the servicing to the agents with regard to that business.

Key Responsibilities:

• Review of submissions for eligibility and completeness
• Entry of submissions and other transactions to either the e-app or policy administration system
• Issuance of the least complex submissions
• Research of driver and vehicle information for validity using Atlas and other related sources
• Correction of RMV errors
• Research and correction of the less complex CAR error reports
• Renewal updating on system referrals
• Communication with agents

Requirements:

• Strong attention to detail and good time management skills
• Sound customer service and communication skills
• Some knowledge of commercial auto helpful but not required

Our current reasonable and good faith estimate of the annual hourly wage range for this position is approximately $52,000 ($27.59 an hour) - $58,000 ($30.77 an hour) based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs.

Please note: The advertised pay range is not a guarantee or promise of a specific wage

Arbella employees are eligible for exceptional benefit and wellness programs including medical, dental, vision, 401k plan, career development, flexible schedules and much more! Check out some of the amazing benefits and programs we offer to all employees.