BIA Customer Service Agent - Personal Lines - HYBRID

Arbella Insurance Group; Taunton (MA); Hybrid; USD 58,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Career development

Flexible schedules

Job summary

Arbella Insurance Group's Bearingstar unit in Massachusetts is hiring a Customer Service Agent to assist clients with personal lines, explain coverages, and identify risk exposures. After a 90-day in-house training, the role can hybrid work from home with some days in the office.

The candidate will serve as the agency representative, handle inquiries, renewals, and claims information, and contribute to a friendly, customer-focused environment with competitive pay and benefits.

Qualifications

• Experience with Personal lines of Insurance and MA Property & Casualty license encouraged.
• Training and support to obtain the license provided.
• Customer Service and Sales skills are a must.
• Excellent interpersonal, oral and written communication skills; able to work independently or in a team.

Responsibilities

• Act as the agency representative to clients, professionals, the public, and business community.
• Provide counsel on new and additional insurance needs and explain coverages.
• Identify risk exposures and qualify potential prospects.
• Maintain underwriting renewal and marketing renewal review for policyholders.
• Be first line of contact for claim information and resolve general inquiries.

Skills

Customer service

Sales skills

Communication

Interpersonal skills

Job description

As a member of the Arbella Insurance Group, Bearingstar is one of the leading property and casualty insurance providers in Massachusetts and Connecticut writing over $100 million in premium. Bearingstar possesses a dynamic culture that has an independent agency feel along with the strength and resources of a large parent company. This allows us to offer competitive salaries, bonus above commission, excellent benefits, and great training and development programs. We are currently looking for motivated and self-driven individuals to join our team across the organization.

We are currently searching for a Customer Service Agent to join one of our Massachusetts locations. The ideal candidate will have experience with Personal lines of Insurance and a MA Property and Casualty license is encouraged to perform this role. Additionally, after an initial in-house training for the first 90 days, this position can hybrid work at home, with a few days in office and a couple of days at home each week

The Customer Service Agent will act as the agency representative to our clients, fellow professionals, the public and the general business community. Provide counsel & advice on new and/or additional insurance needs, explaining coverages & types of policies. Identify risk exposures, qualifying potential prospects. Maintain an underwriting renewal review process and a marketing renewal review program for all policyholders. Act as the first line of contact in the reporting and assignment of claim information for designated policyholders. Resolve general customer inquiries.

We offer a “home-town” insurance setting with all the benefits of a corporation including competitive salary plus commission and incentive opportunity, medical, dental, 401k and retirement plans, plus more.

Experience within the Personal Lines insurance industry is a plus, and a Massachusetts Property & Casualty insurance license is strongly encouraged to perform this position. We offer training and support to obtain your license. Customer Service and Sales skills are a must.

The ideal candidate will have excellent interpersonal, oral and written communication skills. We are looking for a self-starter who can work independently as well as being a team player.

Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $57,500 ($29.00 an hour) - $64,350 ($33.00 an hour) based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs.

Please note: The advertised pay range is not a guarantee or promise of a specific wage

Arbella employees are eligible for exceptional benefit and wellness programs including medical, dental, vision, 401k plan, career development, flexible schedules and much more! Check out some of the amazing benefits and programs we offer to all employees.