Policy Services Assistant

Safety National; St. Louis (MO); Hybrid; USD 41,000 - 52,500; Full time

Benefits offered by this job

Generous health, dental, and vision coverage

401(k) retirement savings match

Paid time off and holidays

Professional growth and development opportunities

Job summary

Safety National is looking for a Policy Services Assistant in St. Louis who will ensure exceptional service for internal and external customers. The role involves processing transactions, managing requests, and supporting the Account Services Department's daily operations.

This entry-level position requires a high school diploma, strong organizational skills, and proficiency in Microsoft Office. Employees enjoy a hybrid work model, excellent benefits, and comprehensive growth opportunities.

Qualifications

• Ability to provide excellent customer service while responding to inquiries.
• Strong organizational skills and adaptability to changing priorities.
• Effective written and oral communication skills.

Responsibilities

• Process policy-related transactions and manage customer requests.
• Ensure timely, accurate service while learning established procedures.
• Support document distribution and record maintenance.

Skills

Customer service excellence

Organizational skills

Attention to detail

Collaboration

Microsoft Office proficiency

Education

High school diploma or equivalent

Some college education preferred

Job description

Account Services Department

Responsible for seeing policies through to the finish line, our Account Services Department facilitates the processes between Claims, Underwriting, and our brokers. Ranging from rating services to audits to operational guidance, the available career opportunities are abundant with varying levels of specialty. Maintaining a strong network of team leaders, our department’s relationship allows for cross‑training opportunities and plenty of collaboration.

Role Description

As a Policy Services Assistant, you will play an important role in delivering exceptional service to both internal and external customers while supporting the day‑to‑day operations of the Account Services Department. In this entry‑level position, you will process policy‑related transactions, manage customer requests, produce required state posting notices, and support document distribution and record maintenance. You’ll work closely with teammates to ensure timely, accurate service while learning established procedures and building expertise in policy services. If you enjoy providing outstanding customer service, thrive in a collaborative environment, and have strong organizational skills, this is an excellent opportunity to begin your career with Safety National.

Non‑Exempt

This position is classified as Non‑Exempt under federal wage and hour laws. As such, you will be required to clock in and out for all hours worked and will be eligible for overtime pay for any hours worked over 40 in a given workweek.

Qualifications

Education:

• High school diploma or equivalent required.
• Some college education preferred.

Required Qualifications:

• Ability to provide excellent customer service while responding to phone and email inquiries from internal and external customers.
• Strong organizational skills with the ability to prioritize tasks, multitask, and adapt to changing priorities.
• Ability to work effectively in a collaborative team environment while managing individual responsibilities.
• Strong attention to detail with effective oral and written communication skills.
• Dependable, customer‑focused, and able to follow established procedures while seeking guidance when appropriate.
• Experience using Microsoft Office applications.
• Ability to perform data entry, document processing, scanning, and other administrative support functions with accuracy.
• Ability to work onsite in the St. Louis Corporate Office at least 60% of the time to effectively support business needs.
• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future.
• This position allows for a hybrid work schedule which includes a minimum of 3 days per week in our St. Louis Corporate Office. All employees are required to submit work from home requests and follow our Work From Home policy.

Preferred Qualifications

• Some college coursework.
• Experience using Microsoft Office Suite.
• Experience in a customer service, administrative support, insurance operations, or related office environment.
• Experience processing documents or data in a fast‑paced business setting.
• Ability to quickly learn new systems and business processes.

Protect the confidentiality, integrity and availability of information and technology assets against unauthorized disclosure, destruction and/or alteration, in accordance with Safety National policies, standards, and procedures.

Benefits

In our vision to be First with Co‑Workers, compensation that includes base salary, holiday bonus, and incentive awards is only a small portion of the comprehensive total rewards package we offer. Our total rewards approach recognizes and rewards the time, talents, efforts, and results of our valued employees. Highlights of our exceptional benefits include generous health, dental, and vision coverage, health savings accounts, a 401(k) retirement savings match, and an annual profit sharing contribution. We proudly offer family‑forming benefits for adoption, fertility, and surrogacy, generous paid time off and paid holidays, paid parental and caregiver leave, a hybrid work environment, and company‑paid life insurance and disability. To support employees in their career journeys, we provide professional growth and development opportunities in addition to employee recognition and well‑being programs.

The target base salary range for this position is $41,000 to $52,500. Compensation for the successful candidate will consider the candidate’s particular combination of knowledge, skills, competencies, experience and geographic location.