Technical Services Coordinator

Safety National; St. Louis (MO); Hybrid; USD 46,000 - 60,000; Full time

Benefits offered by this job

Hybrid work environment

Tuition reimbursement

Health, dental, and vision insurance

401(k) with profit sharing

Job summary

Safety National in Saint Louis, MO, seeks a Technical Services Coordinator to support policy administration systems and related software. You will partner with business and IT teams to ensure applications meet business requirements and support operational excellence.

Responsibilities include technical support activities, UAT, documenting processes, and serving as a liaison between users and IT. Strong communication, attention to detail, prioritization, and customer service are essential.

Qualifications

• Experience with development and execution of test cases based upon system specifications and documentation.
• Strong written and oral communication skills with the ability to maintain a professional attitude.
• Intermediate proficiency with Microsoft Office Suite.
• Ability to manage shifting priorities and multiple time-sensitive projects with varying deadlines.
• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future.

Responsibilities

• Assist with technical support activities and participate in User Acceptance Testing (UAT).
• Document business processes and maintain knowledge-based resources.
• Serve as a liaison between business users and Information Technology, identifying, logging, tracking, and following up on system issues.
• Support continuous improvement efforts with strong attention to detail and customer service.

Skills

Test case development

Communication skills

Microsoft Office Suite

Time management

Work authorization in the US

Education

College education preferred

Tools

Microsoft Office Suite

Job description

At Safety National, we don’t just offer jobs – we build careers with purpose! Since 1942, we’ve been an industry leader, valuing integrity, teamwork, and stability while providing competitive rewards, top-tier benefits, career growth opportunities, and flexible work options that promote balance. With tuition reimbursement, wellness perks, and a strong community impact, we invest in your success—both personally and professionally.

Account Services Department

Responsible for seeing policies through to the finish line, our Account Services department facilitates the processes between Claims, Underwriting, and our brokers. Ranging from rating services to audits to operational guidance, the available career opportunities are abundant with varying levels of specialty. Maintaining a strong network of team leaders, our department’s relationship allows for cross-training opportunities and plenty of collaboration.

Role Description

As a Technical Services Coordinator, you will play an important role in supporting Safety National’s policy administration systems and related software applications. In this position, you will partner with business teams and Information Technology professionals to help ensure applications meet business requirements and support operational excellence.

You will assist with technical support activities, participate in User Acceptance Testing (UAT), document business processes, and maintain knowledge-based resources. You will serve as a liaison between business users and Information Technology, helping to identify, log, track, and follow up on system issues while supporting continuous improvement efforts. Success in this role requires strong communication skills, attention to detail, the ability to manage multiple priorities, and a commitment to delivering outstanding customer service.

Non-exempt: Please note, this position is classified as Non-Exempt under federal wage and hour laws. As such, you will be required to clock in and out for all hours worked and will be eligible for overtime pay for any hours worked over 40 in a given workweek.

Qualifications

Education

• College education preferred.

Required Qualifications

• Experience with development and execution of test cases based upon system specifications and documentation.
• Strong written and oral communication skills with the ability to maintain a professional attitude.
• Intermediate proficiency with Microsoft Office Suite.
• Ability to manage shifting priorities and multiple time-sensitive projects with varying deadlines.
• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future.
• This position allows for a hybrid work schedule which includes a minimum of 3 days per week in our St. Louis Corporate Office, located at 1832 Schuetz Rd. Saint Louis, MO. All employees are required to submit work from home requests and follow our Work From Home policy, which will be provided to all candidates selected to interview.

Preferred Qualifications

• Insurance designations.
• Experience supporting policy administration systems or similar business applications.
• Experience documenting business processes, procedures, or knowledge-based articles.

Protect the confidentiality, integrity and availability of information and technology assets against unauthorized disclosure, destruction and/or alteration, in accordance with Safety National policies, standards, and procedures.

Safety National is a leading specialty insurance and reinsurance provider. Our culture is built upon relationships, which allow us to demonstrate our expertise gained through our rich 80-year history. As a wholly-owned subsidiary of Tokio Marine, Inc., we appreciate the benefits and support provided by our affiliation with one of the top 10 insurance companies in the world.

Total Rewards That Put Employees First

In our vision to be First with Co-Workers, compensation that includes base salary, holiday bonus, and incentive awards is only a small portion of the comprehensive total rewards package we offer. Our total rewards approach recognizes and rewards the time, talents, efforts, and results of our valued employees. Highlights of our exceptional benefits include generous health, dental, and vision coverage, health savings accounts, a 401(k)-retirement savings match and an annual profit sharing contribution. We proudly offer family forming benefits for adoption, fertility, and surrogacy, generous paid time off and paid holidays, paid parental and caregiver leave, a hybrid work environment, and company-paid life insurance and disability. To support employees in their career journeys, we provide professional growth and development opportunities in addition to employee recognition and well-being programs.

Safety National is committed to fair, transparent pay and we strive to provide competitive, market-based compensation. In our vision to be First with Co-Workers, compensation is only one piece of the comprehensive total rewards package we offer. The target base salary range for this position is $46,000 to $60,000. Compensation for the successful candidate will consider the candidate’s particular combination of knowledge, skills, competencies, experience and geographic location.