Insurance Operations Coordinator

Safety National; Maryland Heights (MO); Hybrid; USD 46,000 - 60,000; Full time

Benefits offered by this job

Hybrid work schedule

Tuition reimbursement

Health insurance

Paid time off

Job summary

Safety National in Saint Louis, MO is seeking an Insurance Operations Coordinator in the Account Services department to support prospective and renewal accounts through the policy life cycle. You'll manage submissions, analysis, reporting, and tracking while coordinating with Claims, Underwriting, and brokers.

This non-exempt role emphasizes accurate servicing, timely follow-up, and professional communication with clients.

Qualifications

• College education is preferred.
• Must be presently authorized to work in the U.S. without sponsorship.
• Proficiency in MS Office Suite at an intermediate level.
• Ability to manage shifting priorities and time-sensitive projects.
• Professional communication with internal and external customers.

Responsibilities

• Support prospective and renewal accounts throughout the policy life cycle.
• Manage submission setup, account analysis, reporting, and tracking of written business.
• Monitor system issues and assist with testing resolutions.
• Communicate professionally with customers and follow up for information needed for policy issuance.
• Navigate various applications to support account servicing and maintain deadlines.

Skills

Communication

Time management

Prioritization

Customer service

Systems navigation

Education

College degree preferred

Tools

MS Office Suite

Policy management systems

Job description

At Safety National, we don't just offer jobs - we build careers with purpose! Since 1942, we've been an industry leader, valuing integrity, teamwork, and stability while providing competitive rewards, top-tier benefits, career growth opportunities, and flexible work options that promote balance. With tuition reimbursement, wellness perks, and a strong community impact, we invest in your success-both personally and professionally. Ready to grow with us?

This opportunity is in the Account Services department

Responsible for seeing policies through to the finish line, our Account Services Department facilitates the processes between Claims, Underwriting, and our brokers. Ranging from rating services to audits to operational guidance, the available career opportunities are abundant with varying levels of specialty. Maintaining a strong network of team leaders, our department's relationship allows for cross-training opportunities and plenty of collaboration.

Role Description

As an Insurance Operations Coordinator, you will play an important role in supporting prospective and renewal accounts throughout the policy life cycle. You will help ensure that account servicing is accurate, timely, and aligned with established procedures and customer standards. In this role, you will manage tasks such as submission set-up, account analysis, reporting and tracking of written business and assigned work items, while also monitoring system issues and assisting with testing resolutions. You will communicate professionally with internal and external customers, follow up to obtain information needed for policy issuance, and provide service consistent with department standards. Success in this position requires you to effectively manage shifting priorities and multiple time-sensitive assignments while confidently navigating systems and supporting applications.

Non-exempt

Please note, this position is classified as Non-Exempt under federal wage and hour laws. As such, you will be required to clock in and out for all hours worked and will be eligible for overtime pay for any hours worked over 40 in a given workweek.

Qualifications

Education

College education is preferred.

Required Qualifications

• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
• Proficiency in MS Office Suite at an intermediate skill level
• Ability to manage shifting priorities and multiple time-sensitive projects with varying deadlines
• Ability to communicate professionally with internal and external customers and provide timely follow-up
• Strong capability in the utilization of systems and supporting applications
• This position allows for a hybrid work schedule which includes a minimum of 3 days per week in our St. Louis Corporate Office, located at 1832 Schuetz Rd. Saint Louis, MO. All employees are required to submit work from home requests and follow our Work From Home policy, which will be provided to all candidates selected to interview.

Preferred Qualifications

• Insurance designations

Protect the confidentiality, integrity and availability of information and technology assets against unauthorized disclosure, destruction and/or alteration, in accordance with Safety National policies, standards, and procedures.

Safety National is a leading specialty insurance and reinsurance provider. Our culture is built upon relationships, which allow us to demonstrate our expertise gained through our rich 80-year history. As a wholly-owned subsidiary of Tokio Marine, Inc., we appreciate the benefits and support provided by our affiliation with one of the top 10 insurance companies in the world.

Total Rewards That Put Employees First

In our vision to be First with Co-Workers, compensation that includes base salary, holiday bonus, and incentive awards is only a small portion of the comprehensive total rewards package we offer. Our total rewards approach recognizes and rewards the time, talents, efforts, and results of our valued employees. Highlights of our exceptional benefits include generous health, dental, and vision coverage, health savings accounts, a 401(k)-retirement savings match and an annual profit sharing contribution. We proudly offer family forming benefits for adoption, fertility, and surrogacy, generous paid time off and paid holidays, paid parental and caregiver leave, a hybrid work environment, and company-paid life insurance and disability. To support employees in their career journeys, we provide professional growth and development opportunities in addition to employee recognition and well-being programs.

Safety National is committed to fair, transparent pay and we strive to provide competitive, market-based compensation. In our vision to be First with Co-Workers, compensation is only one piece of the comprehensive total rewards package we offer. The target base salary range for this position is $46,000 to $60,000. Compensation for the successful candidate will consider the candidate's particular combination of knowledge, skills, competencies, experience and geographic location.

#LI-Hybrid

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.