Policy Services Assistant

Safety National; Maryland Heights (MO); Hybrid; USD 41,000 - 52,500; Full time

Benefits offered by this job

Hybrid work environment

Health benefits

401(k) retirement savings match

Paid time off and holidays

Profit sharing

Job summary

Safety National is seeking a Policy Services Assistant to support the Account Services Department by processing policy transactions and handling customer requests. You will learn procedures, manage documents, and ensure timely, accurate service for internal and external clients.

This entry-level role requires strong organizational skills and excellent communication, with on-site work at least 60% in Saint Louis, MO, in a collaborative, team-focused environment.

Qualifications

• High school diploma or equivalent required.
• Some college education preferred.
• Experience using Microsoft Office applications.

Responsibilities

• Process policy-related transactions and respond to requests.
• Manage customer inquiries from internal and external customers.
• Produce required state posting notices and support document distribution.
• Maintain accurate records and learn established procedures.

Skills

Customer service

Strong organizational skills

Team collaboration

Attention to detail

Data entry

Phone & email support

Education

High school diploma or equivalent

Some college education preferred

Tools

Microsoft Office

Job description

At Safety National, we don't just offer jobs - we build careers with purpose! Since 1942, we've been an industry leader, valuing integrity, teamwork, and stability while providing competitive rewards, top-tier benefits, career growth opportunities, and flexible work options that promote balance. With tuition reimbursement, wellness perks, and a strong community impact, we invest in your success - both personally and professionally. Ready to grow with us? Apply today!

Follow this link to view all of our available careers and apply: https://www.safetynational.com/careers-page/

This opportunity is in the Account Services Department.

Responsible for seeing policies through to the finish line, our Account Services Department facilitates the processes between Claims, Underwriting, and our brokers. Ranging from rating services to audits to operational guidance, the available career opportunities are abundant with varying levels of specialty. Maintaining a strong network of team leaders, our department's relationship allows for cross-training opportunities and plenty of collaboration.

Role Description

As a Policy Services Assistant, you will play an important role in delivering exceptional service to both internal and external customers while supporting the day-to-day operations of the Account Services Department. In this entry-level position, you will process policy-related transactions, manage customer requests, produce required state posting notices, and support document distribution and record maintenance. You'll work closely with teammates to ensure timely, accurate service while learning established procedures and building expertise in policy services. If you enjoy providing outstanding customer service, thrive in a collaborative environment, and have strong organizational skills, this is an excellent opportunity to begin your career with Safety National.

Non-exempt

This position is classified as Non-Exempt under federal wage and hour laws. As such, you will be required to clock in and out for all hours worked and will be eligible for overtime pay for any hours worked over 40 in a given workweek.

Qualifications

Education

• High school diploma or equivalent required.
• Some college education preferred.

Required Qualifications

• Ability to provide excellent customer service while responding to phone and email inquiries from internal and external customers.
• Strong organizational skills with the ability to prioritize tasks, multitask, and adapt to changing priorities.
• Ability to work effectively in a collaborative team environment while managing individual responsibilities.
• Strong attention to detail with effective oral and written communication skills.
• Dependable, customer-focused, and able to follow established procedures while seeking guidance when appropriate.
• Experience using Microsoft Office applications.
• Ability to perform data entry, document processing, scanning, and other administrative support functions with accuracy.
• Ability to work onsite in the St. Louis Corporate Office at least 60% of the time to effectively support business needs.
• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future.
• This position allows for a hybrid work schedule which includes a minimum of 3 days per week in our St. Louis Corporate Office, located at 1832 Schuetz Rd. Saint Louis, MO. All employees are required to submit work from home requests and follow our Work From Home policy, which will be provided to all candidates selected to interview.

Preferred Qualifications

• Some college coursework.
• Experience using Microsoft Office Suite.
• Experience in a customer service, administrative support, insurance operations, or related office environment.
• Experience processing documents or data in a fast-paced business setting.
• Ability to quickly learn new systems and business processes.

Protect the confidentiality, integrity and availability of information and technology assets against unauthorized disclosure, destruction and/or alteration, in accordance with Safety National policies, standards, and procedures.

Safety National is a leading specialty insurance and reinsurance provider. Our culture is built upon relationships, which allow us to demonstrate our expertise gained through our rich 80-year history. As a wholly-owned subsidiary of Tokio Marine, Inc., we appreciate the benefits and support provided by our affiliation with one of the top 10 insurance companies in the world.

Total Rewards That Put Employees First

In our vision to be First with Co-Workers, compensation that includes base salary, holiday bonus, and incentive awards is only a small portion of the comprehensive total rewards package we offer. Our total rewards approach recognizes and rewards the time, talents, efforts, and results of our valued employees. Highlights of our exceptional benefits include generous health, dental, and vision coverage, health savings accounts, a 401(k)-retirement savings match and an annual profit sharing contribution. We proudly offer family forming benefits for adoption, fertility, and surrogacy, generous paid time off and paid holidays, paid parental and caregiver leave, a hybrid work environment, and company-paid life insurance and disability. To support employees in their career journeys, we provide professional growth and development opportunities in addition to employee recognition and well-being programs. Apply today to learn more.

Safety National is committed to fair, transparent pay and we strive to provide competitive, market-based compensation. In our vision to be First with Co-Workers, compensation is only one piece of the comprehensive total rewards package we offer. The target base salary range for this position is $41,000 to $52,500. Compensation for the successful candidate will consider the candidate's particular combination of knowledge, skills, competencies, experience and geographic location.

#LI-Hybrid

Equal Opportunity Employer

For further information, please review the Know Your Rights notice from the Department of Labor.