Policy QA Specialist: Insurance & Underwriting Quality

Acrisure; Washington; On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life and disability insurance

401(k) with immediate vesting

HSA and FSA options

Paid time off and holidays

Parental leave

Job summary

Acrisure is seeking a Policy Assurance Specialist to join our quality assurance team. Standard operating hours are Monday - Friday 8am-5pm and the role is on-site.

This position focuses on defining QA metrics, auditing calls, chats, emails, and underwriting tasks to ensure compliance and quality across operations. You will develop QA scorecards, generate weekly and monthly reports, and provide constructive feedback and coaching to staff.

Qualifications

• 2+ years in quality assurance, preferably in call center or underwriting environment.
• Proficiency with QA tools and MS Office (Excel, PowerPoint).
• Excellent communication and coaching skills.
• High integrity and ability to manage multiple priorities in a dynamic environment.

Responsibilities

• Define clear, measurable QA metrics and KPIs for call center and underwriting support operations.
• Conduct regular audits of calls, chats, emails, and underwriting tasks for compliance and quality.
• Develop and maintain QA scorecards; generate weekly and monthly performance reports.
• Provide timely feedback and coaching to team members and leads.
• Collaborate with training and operations to design workshops and job aids.
• Identify gaps and create personalized development plans to address performance issues.
• Analyze root causes of recurring quality issues and recommend improvements.
• Work with leadership to align QA objectives with business goals.
• Participate in cross-functional initiatives to pilot new quality measures.

Skills

Quality assurance

MS Office (Excel, PowerPoint)

Communication

Data interpretation

Education

Bachelor’s degree in Business Administration or related field

Tools

QA tools

Job description

Acrisure is seeking a Policy Assurance Specialist to join our quality assurance team. Standard operating hours are Monday - Friday 8am-5pm and the role is on-site.

This position focuses on defining QA metrics, auditing calls, chats, emails, and underwriting tasks to ensure compliance and quality across operations. You will develop QA scorecards, generate weekly and monthly reports, and provide constructive feedback and coaching to staff.