Policy Quality Assurance Specialist

Acrisure; Oregon (WI); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Health Savings Account (HSA)

Job summary

Acrisure is seeking a Policy Assurance Specialist to join our team in a role that emphasizes quality, data-driven insights, and collaborative improvement. Standard operating hours are Monday - Friday 8am-5pm, with on-site support to drive cross-functional partnerships and ensure high standards across call center and underwriting activities.

The ideal candidate will bring 2+ years of QA experience, strong proficiency with QA tools and MS Office, and a commitment to integrity and timely coaching.

Qualifications

• Minimum 2 years of quality assurance experience, preferably in a call center or insurance underwriting environment.
• Proficiency with QA tools and MS Office (Excel, PowerPoint). Exceptional attention to detail and ability to translate data into actionable insights.
• Excellent communication and coaching skills.
• High integrity, confidentiality, and ability to manage multiple priorities in a dynamic environment.

Responsibilities

• Define clear, measurable QA metrics and KPIs for call center and underwriting support operations.
• Conduct regular audits of calls, chats, emails, and underwriting support tasks for compliance and quality.
• Develop and maintain QA scorecards, generating weekly and monthly reports on team performance.
• Provide timely, constructive feedback and coaching to team members and leads.
• Collaborate with training and operations to design workshops, refresher courses, and job aids.
• Identify and address gaps in performance with personalized development plans.
• Analyze root causes of recurring quality issues and recommend process improvements.
• Work closely with leadership to align QA objectives with business goals.
• Participate in cross-functional initiatives to pilot new quality measures.

Skills

Quality assurance experience

Communication skills

Coaching skills

Attention to detail

Data-driven insights

Integrity & confidentiality

Education

Bachelor's degree in Business Administration, Risk Management, Insurance, or related field

Tools

QA tools

MS Office (Excel, PowerPoint)

Job description

Acrisure is seeking a Policy Assurance Specialist to join our team in a role that emphasizes quality, data-driven insights, and collaborative improvement. Standard operating hours are Monday - Friday 8am-5pm, with on-site support to drive cross-functional partnerships and ensure high standards across call center and underwriting activities.

The ideal candidate will bring 2+ years of QA experience, strong proficiency with QA tools and MS Office, and a commitment to integrity and timely coaching.