Policy QA & Compliance Specialist

Acrisure; California (MO); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Acrisure is seeking a Policy Assurance Specialist to join our team. Standard hours are Monday - Friday 8am-5pm, with on-site collaboration in our California offices.

You will define QA metrics, audit calls and underwriting tasks for compliance and quality, develop scorecards, coach team members, and partner with training and operations to drive process improvements and align with business goals.

Qualifications

• Minimum 2 years of quality assurance experience, preferably in a call center or insurance underwriting environment.
• Proficiency with QA tools and MS Office (Excel, PowerPoint). Exceptional attention to detail and ability to translate data into actionable insights.
• Excellent communication and coaching skills.
• High integrity, confidentiality, and ability to manage multiple priorities in a dynamic environment.

Responsibilities

• Define clear, measurable QA metrics and KPIs for call center and underwriting support operations.
• Conduct regular audits of calls, chats, emails, and underwriting support tasks for compliance and quality.
• Develop and maintain QA scorecards, generating weekly and monthly reports on team performance.
• Provide timely, constructive feedback and coaching to team members and leads.
• Collaborate with training and operations to design workshops, refresher courses, and job aids.
• Identify and address gaps in performance with personalized development plans.
• Analyze root causes of recurring quality issues and recommend process improvements.
• Work closely with leadership to align QA objectives with business goals.
• Participate in cross-functional initiatives to pilot new quality measures.

Skills

Quality assurance

Call center experience

Attention to detail

Communication skills

Education

Bachelor’s degree in related field

Tools

QA tools

MS Office

Job description

Acrisure is seeking a Policy Assurance Specialist to join our team. Standard hours are Monday - Friday 8am-5pm, with on-site collaboration in our California offices.

You will define QA metrics, audit calls and underwriting tasks for compliance and quality, develop scorecards, coach team members, and partner with training and operations to drive process improvements and align with business goals.