Policy & Monetization Ops Specialist

Socket.dev; San Francisco (CA); Hybrid; USD 83,000 - 118,000; Full time

Benefits offered by this job

Health insurance

Parental leave

401(k) retirement plan

Meal allowance

Paid time off

Job summary

Spotify Trust & Safety is seeking a Policy Support Specialist to support Ads & Monetization Operations across ad review and podcast monetization. You’ll partner with internal teams and vendors to resolve escalations, improve workflows, support policy and product updates, and strengthen training programs.

You will be a subject matter expert on Spotify’s ads and monetization policies, collaborating with Sales, advertisers, and cross-functional teams to ensure consistent decisions and high-quality

Qualifications

• 2+ years of experience in an operations role supporting ad review, content moderation, policy enforcement, or a related area.
• Experience developing new workflows and improving processes.
• Clear communication and ability to synthesize complex information for different audiences.
• Ability to work with cross-functional partners and manage priorities independently.
• Strong analytical skills using qualitative and quantitative data to identify patterns and inform decisions.
• Adaptable to changing priorities and ambiguity.
• Comfortable reviewing sensitive content.

Responsibilities

• Serve as a subject matter expert on Spotify’s ads and monetization policies and enforcement workflows, helping our global operations teams make consistent, objective decisions.
• Support vendor and operations teams with enforcement guidance, training, quality initiatives, and change management.
• Partner across teams to improve operational efficiency and quality through process improvements, tooling enhancements, and solutions that address the root causes of complex cases.
• Analyze qualitative and quantitative data to identify patterns, monitor trends, and inform operational strategies.
• Monitor, triage, and resolve high-profile or time-sensitive escalations, communicating clearly with partners including Sales, advertisers, and cross-functional teams.
• Collaborate with Policy, Product, Legal, and Communications teams to develop workflows and support new policies, products, and launches.
• Participate in occasional weekend or holiday on-call coverage and travel when needed.

Skills

Operations experience

Analytical skills

Cross-functional collaboration

Communication

Vendor management

Tools

Salesforce

SQL

AI-enabled tools

Job description

Spotify Trust & Safety is seeking a Policy Support Specialist to support Ads & Monetization Operations across ad review and podcast monetization. You’ll partner with internal teams and vendors to resolve escalations, improve workflows, support policy and product updates, and strengthen training programs.

You will be a subject matter expert on Spotify’s ads and monetization policies, collaborating with Sales, advertisers, and cross-functional teams to ensure consistent decisions and high-quality