Policy Support Specialist, Ads & Monetization Ops

Spotify AB; New York (NY); Hybrid; USD 71,000 - 118,000; Full time

Benefits offered by this job

Health insurance

Parental leave

401(k) retirement plan

Meal allowance

Paid days off

Flexible holidays

Sick leave

Job summary

Spotify is seeking a Policy Support Specialist to support Ads & Monetization Operations. You will help enforce monetization policies, resolve escalations, and improve workflows across ad review and podcast monetization.

You will partner with internal teams and vendors, analyze data, and contribute to training and quality programs, while occasionally covering on‑call shifts and travel as needed. Fluency in English is required, with experience using Salesforce, SQL, or AI tools considered a plus.

Qualifications

• 2+ years in an operations role supporting ad review, content moderation, policy enforcement, or a related area.
• Experience developing new workflows, improving processes, and turning operational challenges into practical solutions.
• Strong analytical skills and ability to synthesize complex information for diverse audiences.

Responsibilities

• Serve as a subject matter expert on Spotify’s ads and monetization policies and enforcement workflows.
• Support vendor and operations teams with enforcement guidance, training, quality initiatives, and change management.
• Partner across teams to improve operational efficiency and quality through process improvements, tooling enhancements, and root-cause solutions.
• Analyze qualitative and quantitative data to identify patterns, monitor trends, and inform operational strategies.
• Monitor, triage, and resolve high-profile or time-sensitive escalations, communicating with Sales, advertisers, and cross-functional teams.
• Collaborate with Policy, Product, Legal, and Communications teams to develop workflows and support new policies, products, and launches.
• Participate in occasional weekend or holiday on‑call coverage and travel when needed.

Skills

Operations experience

Ad review

Content moderation

Policy enforcement

SQL/AI tools familiarity

Tools

Salesforce

SQL

AI-enabled tools

Job description

Spotify Trust & Safety is dedicated to creating a platform that’s safe for users and creators and true to our values.

We’re looking for a Policy Support Specialist to support our Ads & Monetization Operations. In this role, you’ll help strengthen our monetization policy enforcement operations across ad review and podcast monetization. You’ll partner with internal teams and vendors to resolve escalations, improve workflows, support policy and product updates, and strengthen training and quality programs.

What You’ll Do

• Serve as a subject matter expert on Spotify’s ads and monetization policies and enforcement workflows, helping our global operations teams make consistent, objective decisions.
• Support vendor and operations teams with enforcement guidance, training, quality initiatives, and change management.
• Partner across teams to improve operational efficiency and quality through process improvements, tooling enhancements, and solutions that address the root causes of complex cases.
• Analyze qualitative and quantitative data to identify patterns, monitor trends, and inform operational strategies.
• Monitor, triage, and resolve high-profile or time-sensitive escalations, communicating clearly with partners including Sales, advertisers, and cross-functional teams.
• Collaborate with Policy, Product, Legal, and Communications teams to develop workflows and support new policies, products, and launches.
• Participate in occasional weekend or holiday on‑call coverage and travel when needed.

Who You Are

• You have 2+ years of experience in an operations role supporting ad review, content moderation, policy enforcement, or a related area.
• You have experience developing new workflows, improving processes, and turning operational challenges into practical solutions.
• You communicate clearly and can synthesize complex information for different audiences, including during sensitive or time-critical escalations.
• You work effectively with cross-functional partners and can independently manage priorities and solve problems.
• You bring strong analytical skills and can use qualitative and quantitative information to identify patterns and inform decisions.
• You are adaptable and comfortable working through changing priorities and ambiguity.
• You are comfortable reviewing sensitive or potentially disturbing content as part of your work.
• You are fluent in English. Experience working with external vendors or using tools such as Salesforce, SQL, or AI‑enabled tools can be helpful in this role.

Where You’ll Be

• This role can be based in San Francisco or NYC
• We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.

Learn about life at Spotify

The United States base range for this position is 82,652–118,075 USD, plus equity. The benefits available for this position include health insurance, six-month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, paid flexible holidays, and paid sick leave. These ranges may be modified in the future.

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.

Extensive learning opportunities, through our dedicated team, GreenHouse.

Flexible share incentives letting you choose how you share in our success.

Global parental leave, six months off - for all new parents.

All The Feels, our employee assistance program and self‑care hub.

Flexible public holidays, swap days off according to your values and beliefs.