Policy & Monetization Ops Specialist — Equity & Hybrid

Spotify; New York (NY); Hybrid; USD 83,000 - 118,000; Full time

Benefits offered by this job

Health insurance

Six-month parental leave

401(k) plan

Monthly meal allowance

Paid time off (23 days)

Job summary

Spotify Trust & Safety is seeking a Policy Support Specialist to strengthen monetization policy enforcement across ad review and podcast monetization. You will partner with internal teams and vendors to resolve escalations and support policy updates.

In this role you’ll analyze data to inform strategies, improve workflows, and help scale training and quality programs; occasional on-call coverage and travel may be required.

Qualifications

• 2+ years of experience in an operations role supporting ad review, content moderation, policy enforcement, or a related area.
• Experience developing new workflows, improving processes, and turning operational challenges into practical solutions.
• You communicate clearly and can synthesize complex information for different audiences, including during sensitive escaped escalations.
• You work effectively with cross-functional partners and can independently manage priorities and solve problems.
• You bring strong analytical skills and can use qualitative and quantitative information to identify patterns and inform decisions.
• You are adaptable and comfortable working through changing priorities and ambiguity.
• You are comfortable reviewing sensitive or potentially disturbing content as part of your work.
• You are fluent in English. Experience working with external vendors or using tools such as Salesforce, SQL, or AI-enabled tools can be helpful in this role.

Responsibilities

• Serve as a subject matter expert on Spotify’s ads and monetization policies and enforcement workflows, helping our global operations teams make consistent, objective decisions.
• Support vendor and operations teams with enforcement guidance, training, quality initiatives, and change management.
• Partner across teams to improve operational efficiency and quality through process improvements, tooling enhancements, and solutions that address the root causes of complex cases.
• Analyze qualitative and quantitative data to identify patterns, monitor trends, and inform operational strategies.
• Monitor, triage, and resolve high-profile or time-sensitive escalations, communicating clearly with partners including Sales, advertisers, and cross-functional teams.
• Collaborate with Policy, Product, Legal, and Communications teams to develop workflows and support new policies, products, and launches.
• Participate in occasional weekend or holiday on-call coverage and travel when needed.

Skills

Ad policy enforcement

Operations management

Data analysis

Cross-functional collaboration

English fluency

Tools

Salesforce

SQL

AI tools

Job description

Spotify Trust & Safety is seeking a Policy Support Specialist to strengthen monetization policy enforcement across ad review and podcast monetization. You will partner with internal teams and vendors to resolve escalations and support policy updates.

In this role you’ll analyze data to inform strategies, improve workflows, and help scale training and quality programs; occasional on-call coverage and travel may be required.