Policy Compliance & Quality Programs Lead

Commonwealth of VA Careers; Richmond (VA); On-site; USD 75,000 - 85,000; Full time

Job summary

The Commonwealth of Virginia's Department of Behavioral Health and Developmental Services seeks a Policy Compliance Manager based in DBHDS Central Office to lead program operations, supervise staff, and ensure HCBS waiver service delivery aligns with state and federal regulations, emphasizing person-centeredness and self-determination.

You will collaborate with state agencies and partners, develop and report performance metrics, deliver DD policy training, and represent DBHDS at external events,

Qualifications

• Supervisory or management experience in DD services, including direct support or IDD case management.
• Experience with best practices in person-centered service delivery and supporting the diverse needs of individuals with DD and their families.
• Experience in human services program administration, including recruiting, hiring, training, and supervising staff, and managing complex statewide initiatives.
• Skilled in policy development and analysis, including the ability to interpret regulatory guidance and evaluate complex information to provide evidence-based recommendations to inform program planning.
• Experience summarizing and presenting information and ideas to stakeholders and agency leadership orally and in written form.
• Experience designing programs and planning to achieve defined goals and objectives.
• Experience assessing program needs, recommending improvements and independently resolving issues.
• Exceptional written and verbal skills, demonstrating respectful, empathetic communication with stakeholders of varying communication styles and abilities.
• Ability to foster and maintain effective and collaborative relationships with families, guardians, non-profit providers, other state agencies and stakeholders across public and private sectors.
• Ability to understand and present data analytics principles and techniques, including the ability to interpret trends, analyze datasets, and translate insights into actionable recommendations that support decision-making.
• Ability to navigate and manage data within web-based or similar electronic record systems.

Responsibilities

• Overseeing program operations and supervise staff responsible for validating HCBS waiver service delivery in alignment with state and federal regulations emphasizing person-centeredness, self-determination, and community integration.
• Collaborating with state agencies and community partners to strengthen quality of life and community participation for individuals with DD.
• Engaging with DD stakeholders to stay informed on emerging policies and issues affecting individuals with DD at both state and national levels.
• Developing, monitoring, and reporting organizational performance metrics.
• Developing and delivering training on DD related policies.
• Representing DBHDS at business, organizational, and stakeholder functions as needed.

Skills

Supervisory experience

Policy development

Regulatory interpretation

Data analytics basics

Stakeholder communication

Program administration

Staff training

Job description

The Commonwealth of Virginia's Department of Behavioral Health and Developmental Services seeks a Policy Compliance Manager based in DBHDS Central Office to lead program operations, supervise staff, and ensure HCBS waiver service delivery aligns with state and federal regulations, emphasizing person-centeredness and self-determination.

You will collaborate with state agencies and partners, develop and report performance metrics, deliver DD policy training, and represent DBHDS at external events,