Policy Compliance Manager

Commonwealth of VA Careers; Richmond (VA); On-site; USD 75,000 - 85,000; Full time

Job summary

The Commonwealth of Virginia's Department of Behavioral Health and Developmental Services seeks a Policy Compliance Manager based in DBHDS Central Office to lead program operations, supervise staff, and ensure HCBS waiver service delivery aligns with state and federal regulations, emphasizing person-centeredness and self-determination.

You will collaborate with state agencies and partners, develop and report performance metrics, deliver DD policy training, and represent DBHDS at external events,

Qualifications

• Supervisory or management experience in DD services, including direct support or IDD case management.
• Experience with best practices in person-centered service delivery and supporting the diverse needs of individuals with DD and their families.
• Experience in human services program administration, including recruiting, hiring, training, and supervising staff, and managing complex statewide initiatives.
• Skilled in policy development and analysis, including the ability to interpret regulatory guidance and evaluate complex information to provide evidence-based recommendations to inform program planning.
• Experience summarizing and presenting information and ideas to stakeholders and agency leadership orally and in written form.
• Experience designing programs and planning to achieve defined goals and objectives.
• Experience assessing program needs, recommending improvements and independently resolving issues.
• Exceptional written and verbal skills, demonstrating respectful, empathetic communication with stakeholders of varying communication styles and abilities.
• Ability to foster and maintain effective and collaborative relationships with families, guardians, non-profit providers, other state agencies and stakeholders across public and private sectors.
• Ability to understand and present data analytics principles and techniques, including the ability to interpret trends, analyze datasets, and translate insights into actionable recommendations that support decision-making.
• Ability to navigate and manage data within web-based or similar electronic record systems.

Responsibilities

• Overseeing program operations and supervise staff responsible for validating HCBS waiver service delivery in alignment with state and federal regulations emphasizing person-centeredness, self-determination, and community integration.
• Collaborating with state agencies and community partners to strengthen quality of life and community participation for individuals with DD.
• Engaging with DD stakeholders to stay informed on emerging policies and issues affecting individuals with DD at both state and national levels.
• Developing, monitoring, and reporting organizational performance metrics.
• Developing and delivering training on DD related policies.
• Representing DBHDS at business, organizational, and stakeholder functions as needed.

Skills

Supervisory experience

Policy development

Regulatory interpretation

Data analytics basics

Stakeholder communication

Program administration

Staff training

Job description

Title: Policy Compliance Manager

State Role Title:Prog Admin Manager II

Hiring Range: $75,000-$85,000

Pay Band: 5

Agency: Dept Behavioral Health/Develop

Location:Central Office

Agency Website:www.dbhds.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Department of Behavioral Health and Developmental Services (DBHDS) is seeking a qualified individual to serve as a Policy Compliance Manager. This position promotes the delivery of quality community-based supports to persons with developmental disabilities living in the Commonwealth of Virginia, utilizing principles of person-centeredness and self-determination to support and empower individuals in preparation for independence and community life engagement. This position is based in DBHDS Central Office.

Additional duties include:

• Overseeing program operations and supervise staff responsible for validating HCBS waiver service delivery in alignment with state and federal regulations emphasizing person-centeredness, self-determination, and community integration.
• Collaborating with state agencies and community partners to strengthen quality of life and community participation for individuals with DD.
• Engaging with DD stakeholders to stay informed on emerging policies and issues affecting individuals with DD at both state and national levels.
• Developing, monitoring, and reporting organizational performance metrics.
• Developing and delivering training on DD related policies.
• Representing DBHDS at business, organizational, and stakeholder functions as needed.

Minimum Qualifications

• Supervisory or management experience in DD services, including direct support or IDD case management
• Experience with best practices in person-centered service delivery and supporting the diverse needs of individuals with DD and their families.
• Experience in human services program administration, including recruiting, hiring, training, and supervising staff, and managing complex statewide initiatives.
• Skilled in policy development and analysis, including the ability to interpret regulatory guidance and evaluate complex information to provide evidence-based recommendations to inform program planning.
• Experience summarizing and presenting information and ideas to stakeholders and agency leadership orally and in written form.
• Experience designing programs and planning to achieve defined goals and objectives.
• Experience assessing program needs, recommending improvements and independently resolving issues.
• Exceptional written and verbal skills, demonstrating respectful, empathetic communication with stakeholders of varying communication styles and abilities.
• Ability to foster and maintain effective and collaborative relationships with families, guardians, non-profit providers, other state agencies and stakeholders across public and private sectors.
• Ability to understand and present data analytics principles and techniques, including the ability to interpret trends, analyze datasets, and translate insights into actionable recommendations that support decision-making.
• Ability to navigate and manage data within web-based or similar electronic record systems.

Additional Considerations

• Understanding of state and federal laws related to Medicaid Home and Community-Based Services (HCBS) and the CMS HCBS Settings Regulation Final Rule for application to service provision.
• Experience in state government operations, process documentation, program evaluation methods, and quality assurance review systems.

Contact Information

Name: ShaKiera Miles

Phone: N/A

Email: [e-mail] - Inquiries Only/No Submissions, to include resumes.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.